Branch Advisor

Job Description : Role Responsibilities :

• Greeting and engaging with customers on banking hall floor – enquiring as to their needs
• Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller / Customer Service if required
• Handling basic queries and complaints – directing to senior staff as required
• Engaging with customers using iPads, updating customer information and sales needs
• Identifying sales opportunities, handing over to suitable staff as required
• Handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at end of day and managing levels throughout the day

Essential Skills and Experience :

The purpose of this role is to provide a professional, friendly and engaged service to our customers. You will be a visible and active presence in our branches, delivering a personal customer experience. #1122214 - Shikhar dixit