Host (Vancouver) - Contract

Overview

Hermès Vancouver, British Columbia, Canada, part of Hermès Canada, invites applications for the Host role. The Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the store. This position is stationed at the entrance to warmly greet clients as they enter the boutique.

Hermès Canada is committed to being a Maison for All and values diversity, inclusion, equality, individuality, and fairness across the organization.

Responsibilities

• Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique.
• Serve as the Host of the boutique and model the company vision of providing extraordinary service to all.
• Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team.
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure.
• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments : selling, operations, and asset protection.
• Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts.
• Demonstrate generosity and anticipate client’s needs.
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service.

Qualifications

Compensation

The range for this position is CA$20.00 to CA$25.00 per hour. Actual rates are determined based on the job, location, and individual experience.

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