Helpdesk Support Agent

REPORTS TO : Manager of Client Relations

LOCATION : Initial placement Burford Administration Office

Minimum Qualifications :

• Post-secondary degree or diploma in Computer Science Technology or related field
• Working technical knowledge of current operating systems including Linux / Unix Windows and MacOS environments
• 1 year experience accepting managing and prioritizing helpdesk support requests
• Understanding of software installation procedures and basic troubleshooting techniques for common technical issues
• Familiarity with modern ITSM platforms
• Strong communication skills with a demonstrated focus on customer service
• The ability to work effectively with multiple interdisciplinary teams
• Experience with asset management and inventory processes
• An understanding of data analysis workflow analysis and requirements gathering
• Working knowledge of Microsoft business products including Exchange Active Directory Office Teams
• Strong organizational skills with an ability to adapt to changing demands and learn new tasks
• Ability to travel to various County of Brant facilities and offices as required

Assets :

Duties :

Salary range : $60169 - $70379 (Job Grade 3 under review) 35 hours per week

The application deadline is Tuesday November 4 2023 at 9 : 00 a.m.

Date of Posting : Friday October 24 2025

The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity please advise the County if you require accommodation.

We thank all applicants and advise that only candidates to be interviewed will be contacted. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy Act.

Required Experience :

Junior IC

Key Skills

Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

Employment Type : Full-Time

Experience : years

Vacancy : 1