Manager, Personal Insurance - Hybrid

Reporting to the Director, Personal Insurance, the Manager, Personal Insurance will be responsible for the development and support of a service team consisting of front-line employees, coordinating their activities to ensure service standards and new business goals are met while focusing on client retention and efficiency. The Manager will be involved in the development of processes and implementation within the teams and providing day-to-day guidance and leadership. This individual will work with the Director to identify gaps in efficiency and enhance the overall client experience.

What you will do :

• Lead, guide and motivate your team through effective communications, coaching, training and development
• Foster a work environment that encourages individual and team success
• Effectively manage workloads and monitor through regular quality review exercises to ensure the team is adhering to established service and quality standards
• Complete monthly statistical analysis and reporting on key metrics
• Determine areas of improvement for employees, providing additional training as needed
• Work with other leaders on the team to set key team strategic initiatives and metrics to support the overall corporate business plan
• Maintain key relationships and collaborate with representatives from various markets related to personal insurance
• Regularly share market information including industry / coverage trends with direct reports and other colleagues to stay ahead of the curve

What will you bring :

Who we are

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to : race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

LI-Hybrid