Director, Business Development Operations Support

We are banking at another level.

Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few

• In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning training and development and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

The Director Business Development Operations Support holds a missioncritical role within the COO organization. They are responsible for defining the vision structure and continuous improvement of all CRM and sales process dimensions while ensuring alignment with the organizations strategic goals. This includes leading a crossfunctional team of Business Analysts Business Process Owners and the AI Business Journey SME.

The Director enables seamless integration of operational excellence risk management and employee/client experience across the sales journey. As the organization evolves toward AIenabled workflows the Director plays an essential role in embedding AI into CRM and sales processes by ensuring usercentric design responsible experimentation and efficient adoption.

CHALLENGES TO BE MET

Strategic CRM & Sales Process Leadership

• Define the endtoend vision for Client Relationship Management and the Sales Process including targetstate standardization and a comprehensive roadmap across all operations product lines and client segments.

• Champion the adoption of advanced CRM systems digital solutions datadriven processes and AIenabled tools that empower frontline teams optimize client engagement and support organizational competitiveness.

• Guide the evolution of CRM capabilities to ensure a clientcentric efficient and riskaware experience across the sales journey.

• Leverage dashboards metrics and qualitative insights to inform prioritization backlog refinement and continuous improvement efforts.

• Ensure governance forums integrate AI CRM and sales workflow considerations into decisionmaking.

AIEnabled Journey & Workflow Integration

• Lead and oversee the integration of AI into CRM and sales processes by ensuring that business needs frontline realities and operational constraints guide AI solution design.

• Direct and support the AI Business Journey SME in identifying key integration points where AI enhances workflow effectiveness (e.g. prospecting discovery documentation quality KYC).

• Ensure AIdriven features are aligned to business outcomes operational priorities and frontline adoption capacity.

CrossFunctional Collaboration

• Partner with Digital Banking Advisory Services Marketing IT and Sales Enablement to shape technology roadmaps and codesign user centric CRM/AI solutions.

• Drive strong collaboration with business lines ensuring that CRM AI functionalities and sales processes are aligned with strategic objectives and regulatory requirements.

• Oversee coordination between frontline teams and support functions to ensure continuous alignment on field needs solution readiness and operational integration.

Adoption Change Management & Enablement

• Provide leadership direction to Sales Enablement and the AI Business Journey SME in crafting and executing adoption strategiesincluding targeted communications coaching and training programs.

• Drive organizational readiness for new CRM and AI capabilities by ensuring strong change management stakeholder alignment and riskaware execution.

• Support the creation of deployment kits business readiness plans and operating cadences that sustain frontline adoption and continuous learning.

Team Leadership

• Lead a multidisciplinary team including Business Analysts Business Process Owners and the AI Business Journey SME; promote a culture of collaboration innovation accountability and clientcentricity.

• Coach and mentor team members to build capabilities in CRM evolution AI solutioning process excellence and crossfunctional leadership.

• Ensure the team is equipped to advance digital transformation while maintaining operational continuity.

WHAT WE ARE LOOKING FOR

• Bachelors degree in Business Administration Operations Compliance or a related field.

• 810 years of progressive experience in process management client relationship management sales operations or business enablement leadership roles.

• Strong understanding of sales CRM and operational risk management frameworks with a proven track record of leading cross-functional teams and driving change in complex environments.

• Deep understanding of IT functions

• Proficiency with Microsoft 365 platformsincluding Dynamix365 and integrated toolsis considered a strong asset.

• Expertise in the use of CRM technologies data analytics and sales performance management tools.

• Excellent communication analytical and problem-solving skills; ability to influence at all levels of the organization.

• Bilingualism (French and English) is mandatory.

Proudly one of Canadas Top 100 Employers and one of Canadas Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .

While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.