Customer Experience Representative

Work Location

About the Role

About Value Buds

Value Buds is one of Canadas largest cannabis retailers with stores across B.C. Alberta Saskatchewan Manitoba and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract grow andretaina loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.

About the Role

Were looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative youllbe the face of our brand providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships eager to learn and make a positive impact in a growing industry.

What Youll Do

• Create a welcoming experience for every customer
• Provide product recommendations and cannabis education
• Operate the POS handle payments and issue receipts
• Restock shelves and support basic inventory tasks
• Ensure compliance with cannabis regulations including ID verification

About You

• Customer service retail or hospitality experience is an asset
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right SellSafe CRTP CRWTP or CanSell)
• Minimum age requirement based on province (18/19)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

WhyYoullLove WorkingWithUs

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning
• Supportive team-oriented environment
• Employee product discountsacross our retail banners
• Competitive wages and flexible schedulingoptions
• Employee & Family Assistance Program (EFAP) available to all employees offering confidential 24/7 mental health wellness financial and family support

Additional benefits available to full-time employees including health dental prescription drug coverage and paid vacation.

Our Commitment to Diversity Equity and Inclusion

At Value Buds we are committed to building a diverse equitable and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race color religion gender identity or expression sexual orientation age disability veteran status or any other protected characteristic.

About SNDL

SNDL is one of Canadas leading and fastest-growing liquor and cannabis companies. As the countrys largest private-sector retailer our portfolio includes well-known banners such as Wine and Beyond Liquor Depot Ace Liquor Value Buds Spiritleaf and Cost Cannabis.

Were also one of Canadas largest vertically integrated cannabis producers recognized for our innovation low-cost manufacturing and award-winning brands including Top Leaf Contraband Palmetto Bon Jak La Plogue Versus Grasslands Vacay Pearls by Grön No Future and Bhang Chocolate.

Driven by purpose performance and people SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL