Inside Sales Supervisor

Inside Sales Supervisor

Acton, Ontario

On-Site, Full-Time

Reference Number : CAN-ON-ACT-055-130324

SUMMARY

Reporting to the Sales Manager – Ontario, the Inside Sales Supervisor is responsible for the daily operation of the inside sales team, with a focus on maximizing sales performance and customer satisfaction.

EXPECTED CONTRIBUTIONS

Sales

• Ensure that all incoming customer inquiries and outgoing sales calls are effectively and efficiently handled to meet and exceed customer expectations.
• Act as an internal contact for escalated inquiries from key accounts.
• Manage regional price page updates.
• Professionally handle customer issues and ensure a satisfactory outcome.
• Ensure Inside Sales Representatives adhere to company standards and policies.
• Administer and process the company returns and claims policies, including stock adjustments, credit notes, price adjustments in compliance with corporate internal control procedures.
• Identify and correct shipping or procedural errors.
• Report inventory discrepancies to appropriate personnel.
• Drive, monitor, and update sales promotions, product bookings, and group pool buys.
• Coordinate all internal sales functions and activities, including working with operations to ensure full outgoing truckloads and maximum efficiencies.
• Maintain a high level of product knowledge.

Staff Management

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

EDUCATION

Benefits

COMPENSATION AND BENEFITS

ADDITIONAL WORK-RELATED BENEFITS

Employment Status : Full-time, permanent

Work Location : 100 Futura Drive, Acton ON L7J 0B6

Doman welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Applicants must be legally entitled to work in Canada without sponsorship.

We thank you for your interest; however, only those selected for an interview will be contacted.

IND - CWSJ