hospitality supervisor

Work setting

• Rural area
• Hotel, motel, resort

Tasks

• Co-ordinate activities with other work units or departments
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients / guests with special needs
• Co-ordinate, assign and review work
• Supervise staff
• Provide staff training
• Maintain inventory of supplies
• Ensure health and safety regulations are followed
• Resolve conflict situations
• Housekeeping activities
• Professionalism in customer service
• MS Office

Supervision

• More than 20 people

Computer and technology knowledge

• MS Word
• Google Docs

Area of specialization

• Customs services

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods

Personal suitability

• Accurate
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Time management

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

Employment terms options

• Early morning
• Evening
• Shift
• Flexible hours
• Morning

Employment terms options

• Night
• Day
• Weekend
• Overtime required

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Parking available
• Travel insurance

Support for persons with disabilities

• Provides physical accessibility accommodations (for example : ramps, elevators, etc.)
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Supports newcomers and / or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and / or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees
• Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example : gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example : flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example : adjustable desks and chairs, accessible parking, etc.)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities