Vice President Operations

Job Description

Willowbrae Academy is seeking a Vice President of Operations to join our growing corporate team.

The ideal candidate is an ambitious individual to lead our operations and oversee franchise

development. Reporting to the CEO, the Vice President of Operations will play a pivotal role in

driving operational excellence, supporting franchisees, and ensuring compliance with childcare

standards, all while fostering a collaborative and innovative culture aligned with Willowbrae

Academy’s mission and values.

Core Responsibilities

Leadership and Strategy

Oversee Willowbrae Academy’s operations, operational strategy and day-to-day

management of franchise locations, ensuring alignment with organizational objectives.

Collaborate with senior leadership, including the VP of Finance and VP of Construction, to

support growth initiatives, operational readiness, and financial alignment.

Foster a culture of accountability and innovation within the team, leading and mentoring

direct reports and key department leaders.

Operational Excellence

Implement scalable systems and processes to optimize franchise operations and promote

brand consistency.

Establish and monitor key performance indicators (KPIs) to measure operational success

and identify areas for improvement.

Orchestrate an effective working framework that fosters collaboration among Business

Development Managers, key department leaders, and franchisees.

Continuously monitor performance and implement improvements that support the success of

franchise operations.

Regular Compliance and Quality Assurance

Ensure all locations meet or exceed provincial and federal childcare regulations,

collaborating closely with the Director of Quality Assurance.

Lead and coordinate efforts to support franchisees during regulatory audits and inspections,

offering guidance and resources to proactively address compliance issues.

Community and Stakeholder Engagement

Build strong relationships with licensing agencies, government bodies, and local

communities to enhance Willowbrae Academy’s reputation and influence.

Represent Willowbrae Academy at industry events and community initiatives, strengthening

the organization’s visibility and partnerships.

Technology and Innovation

Drive adoption of technology solutions that support operational efficiency and franchisee

success.

Oversee the development and enhancement of all internal and proprietary software at

Willowbrae Academy to streamline operations and enhance user experience.

JOB DESCRIPTION – VICE PRESIDENT OF OPERATIONS

www.willowbraechildcare.com

Qualifications and Skills

Extensive experience in senior operations management, preferably in multi-unit or franchise-

based organizations.

Proven success in leading and mentoring teams, driving operational efficiency, and

achieving business objectives.

Strong strategic planning and problem-solving skills, with a focus on process improvement

and organizational growth.

Familiarity with compliance and regulatory standards in service-oriented industries

experience in childcare or education is a bonus).

Excellent communication and interpersonal skills, with the ability to build strong relationships

with franchisees, stakeholders, and government agencies.

A bachelor’s degree in business administration, management, or a related field is preferred

but not required.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and innovative work environment

About Willowbrae Academy

Willowbrae Academy is a leading provider of high-quality early childhood education, dedicated to

nurturing the growth and development of young minds. With a focus on creating a safe, engaging, and

enriching environment, Willowbrae Academy empowers children to explore, learn, and thrive.

With over 40 successful franchises across Canada and an upcoming expansion into the United States of

America, we are always looking to expand our Willowbrae Academy family!

If you are passionate about operational success and eager to contribute to exciting projects, we would

love to hear from you! Please submit your resume detailing your relevant experience to

[email protected] and [email protected]

Willowbrae Academy is an equal opportunity employer. We celebrate diversity and are committed to

creating an inclusive environment for all employees.