Customer Success Manager (North America)

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place! Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence.

Our Mission

Our mission at Goodstack is to revolutionize how the world does good. As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting‑edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio – as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam – use Goodstack to make a difference. In 2025 alone, we have facilitated $5 billion in donations to good causes. But this is just the beginning. We’re building the world’s leading platform that powers donations to nonprofits globally.

Join us as Customer Success Manager (North America)

We’re hiring a Customer Success Manager to own the post‑launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year. You will become the primary day‑to‑day partner once the customer is live. You’ll drive adoption and engagement, manage operational requests and escalations, and ensure customers consistently realize value from Goodstack. You will also own renewals and upsells within the existing product footprint – including improving commercial terms, expanding usage, and growing geographic coverage. When there is whitespace for new products, you’ll qualify the opportunity and bring in the Account Executive to run the cross‑sell process. You’ll work closely with Implementation, Solutions and RevOps to keep reporting, customer health and forecasting disciplined.

As Customer Success Manager, your mission will be to

• Own the customer relationship post‑launch : Become the primary point of contact once live and run a structured operating cadence.
• Drive adoption and outcomes : Ensure usage, engagement and program performance move in the right direction.
• Run day‑to‑day service with high standards : Manage requests, unblock friction, coordinate internal teams and keep the customer confident.
• Lead renewals end to end : Own the renewal process, timeline, stakeholder alignment, negotiation and close.
• Deliver upsell growth : Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered.
• Spot and qualify cross‑sell opportunities : Identify whitespace for new products, validate need and bring in the AE to execute the sale.
• Build executive trust : Maintain strong sponsor relationships and keep senior stakeholders aligned to value.
• Control noise and complexity : Ensure customers experience one coordinated Goodstack team and clear ownership.
• Operate commercially and predictably : Keep account plans, renewal forecasts and expansion signals documented and up to date.
• Be a strong internal advocate : Translate customer needs into structured feedback for Product and Solutions without creating chaos.

After 12–18 months, success will look like

This role is a perfect match if you are

Ideal experience

Bonus if you have knowledge or interest in

What you can expect upon joining our team

About Us

Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers and communities – to contribute to positive change and take meaningful action.

Our Pledge to Diversity, Equity & Inclusion

We take pride in our diverse and growing team representing 20+ nationalities across 5 continents. Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives and experiences – essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. A team that represents the world we are trying to support is wiser, more knowledgeable and stronger. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!

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