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Bilingual Dispatcher
Bilingual DispatcherStafflink • Ottawa, ON
Bilingual Dispatcher

Bilingual Dispatcher

Stafflink • Ottawa, ON
30+ days ago
Job type
  • Full-time
Job description

Job Description

We are seeking a detail-oriented and proactive Bilingual Customer Coordinator/Dispatcher (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients.

Monday to Friday 10am - 7pm EST

- This is a FULLY REMOTE role
- Salary $51,000 + up to 20% bonus Roles and Responsibilities
  • Ensure the high standard of service delivery by overseeing safe, timely, and cost-efficient operations, working closely with drivers and the Operations team.
  • Utilize available dispatch, routing, and CRM software to manage client interactions, site locations, equipment, and fueling needs.
  • Plan and coordinate call-in deliveries, ensuring proper dispatching and communication.
  • Communicate any client schedule changes to the Operations and Sales teams, keeping them updated on key client needs.
  • Process COD delivery requests and handle credit card authorizations as necessary.
  • Maintain open communication with clients throughout the fueling process, addressing any issues that may arise.
  • Keep the Operations and Territory Managers informed of significant developments, reporting any service or operational challenges.
  • Assist drivers with route planning, equipment usage, troubleshooting, and client-specific requirements.
  • Collaborate with Operations, Sales, and Administration to resolve any problems efficiently.
  • Build strong relationships with clients, drivers, and colleagues.
  • Address billing concerns, including client charges, supplier pickups, and outstanding payments.
  • Provide after-hours support to the Operations team as needed.
  • Pursue continuous personal and professional development.
  • Perform additional related tasks as assigned.
Qualifications and Skills
  • Fluency in French and English (both written and spoken) is essential.
  • Proven experience in customer service, dispatch coordination, or a similar role.
  • Strong problem-solving abilities and the capability to handle issues effectively.
  • Proficiency with dispatch/routing/CRM software.
  • Excellent communication skills and the ability to build positive relationships with clients and team members.
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Bilingual Dispatcher • Ottawa, ON

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