Housing Case Manager TFT

THE UNITED COUNTIES OF LEEDS AND GRENVILLE

Community and Social Services Division

Invites applications for the position of:

Case Manager

Housing Department

Status: Temporary Full time

Salary (2025 Grid 7): $33.48-$39.88

Start Date: ASAP

Location: Brockville Ontario

Position Summary:

Reporting directly to the Supervisor and indirectly to the Departmental Manager and the Director Community and Social Services the Case Manager will provide a full range of services to a diverse client population as part of a team facilitating integrated case management.

Qualifications:

Education Certification and Licenses

• Two or three-year Diploma or Degree in social/human services such as Social Service Worker (SSW) community services addiction and mental health child and youth work or other related human services diploma or bachelors degree in psychology Sociology Social Work Women/ Gender Studies Criminology Counselling or related Arts and/or Science degree.
• Minimum two years experience working in the Social or Human Services field.
• Possess a comprehensive knowledge and understanding of the programs delivered by the Community and Social Services Division.
• Ability to demonstrate an understanding of the Divisions philosophy (i.e. goals and focus) and intervention methods to allow program goals to be met.
• Ability to interview assess clients needs and effectively provide support.
• Ability to write concise and accurate reports.
• Demonstrated experience in the application and interpretation of Legislation.
• Possess a comprehensive knowledge of community agencies/organizations which interface with the Division.
• Excellent interpersonal organizational problem-solving decision-making and communication skills.
• Ability to work independently and within a team-delivered organizational model.
• Computer literate in all relevant technologies within the Division.
• Ability to demonstrate sensitivity and responsiveness to the needs of the community.
• Ability to work flexible hours including some evenings and weekends depending upon the needs of the community.
• The possession and maintenance of a valid drivers license and access to a vehicle is required.

Summary of Position Responsibilities:

1. Perform the responsibilities of the position within the applicable legislative and regulatory standards set out in the applicable Federal Provincial and Municipal Acts Regulations Guidelines best practices and the operational policies of the United Counties of Leeds and Grenville.
2. Protect own health and the health and safety of others by adopting / adhering to safe work practices.
3. Maintain and respect the confidentiality of families / individuals as per the Municipal Freedom of Information and the Protection of Privacy Act (MFIPPA).
4. Conduct ongoing work with families/individuals and fellow staff in a respectful empowering manner which demonstrates a strong customer service philosophy.
5. Work collaboratively with community partner agencies to promote and support the programs delivered and to maintain a working knowledge of available resources to best serve and refer families/individuals.
6. Participate in sub-committees working groups and team meetings as required and approved by a Program Supervisor.
7. Assess families/individuals for initial and ongoing eligibility including emergency and crises.
8. Prepare and process ongoing changes file updates statistical gathering correspondence reports affidavits and follow up for arrears/overpayments as requested and/or required.
9. Conduct prepare and facilitate workshops tenant meetings and orientation sessions.
10. Initiate case planning to support client success which may include case conferences off-site appointments and home visits.
11. Develop negotiate and monitor families/individuals participation agreements leases service plans assessments and job retention strategies.
12. Maintain a high level of computer proficiency for all relevant divisional software.
13. Provide back-up support and coverage to other Case Managers as required.
14. Perform duties as required in the event of a declared peacetime State of Emergency as per the United Counties of Leeds and Grenville Emergency Plan.
15. Other related duties as requested and required.

The above duties are representative of a typical position and are not to be considered as all inclusive.

How to Apply:

Please quote Requisition# HOUSI001361 Case Manager TFT and apply to the job posting on the Careers section of our website at View our Job Opportunities by 4:00 pm on/before Thursday January 15th 2026.

Applicant information is collected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and will only be used for candidate selection.

Accommodation at the United Counties of Leeds and Grenville

The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. Accommodations for job applicants with disabilities are available upon request and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Applicants are required in advance to make any accommodation request know to Human Resources by contacting the department at 1- or by using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants during the recruitment and selection process which will ensure the process is conducted in a fair and equitable manner.

Required Experience:

Manager

Key Skills
Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office
Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 33 - 39