Claims Supervisor # 9941

Claims Supervisor

Work for a dynamic Independent Reputable Adjusting Firm

Based in Toronto

Offering a very competitive base salary and opportunity for growth

A team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing for their clients. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.
With our client you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Poised for aggressive growth, there has never been a better time to be part of this dynamic organization.

Responsible leading a group of adjusters and administrative support staff.

How you'll make an impact

Our client is a premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. Their focus is simple: Manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organizations to ensure they get injured workers back to work and their life. Are you an experienced, talented, results-driven leader looking to mentor a team committed to delivering an exceptional customer experience? The team is seeking a Claims Supervisor to join their leadership team. In the Claims Supervisor role, you will lead a team of adjusters and administrative and technical support staff. You will have the opportunity to: Be part of a team of skilled professionals who are up for a challenge and take outstanding performance to heart - Accelerate your career development with a diverse range of experiences across jurisdictions, industries, and risks How will you affect the business? - Drive adjuster hiring and development which results in a culture of high performance and continuous improvement - Lead a claims team that delivers high quality and efficient service - Guide, mentor, and develop a team of direct reports through the development of team goals and workload balancing protocols, while encouraging and delivering strong performance - Continuously finding ways to improve teams' efficiency and quality utilizing company's technology - Communicate with clients, carriers, and brokers in a professional and proactive manner - Effectively lead multiple priorities, recognize coaching opportunities, and position team members for success

About you

High school diploma /Bachelors Degree preferred and 7 years related claim experience required.

CIP or partial completion

Appropriately licensed and/or certified in all provinces in which claims are being handled or able to obtain the licenses/certification per local requirements.

Knowledge of all team member related functions.

Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees/

Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

Compensation and benefits

Competitive salary, great teams and exciting career opportunities

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (Good Life Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

DGA Careers has been proudly serving the Canadian insurance industry for over 35 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.