Technical Lead Application Support

Job Title : Technical Lead Application Support

Vacancies :   This posting is for 1 current vacancy

Location :   Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC | Montreal, QC(Detailed office location information can be found by visiting this link : https : / / cancer.ca / en / contact-us)

Work Model :   Hybrid Work Model

Salary Band : 6 ($80,000 - $90,000)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

Join a dynamic team of professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital solutions.The Digital Strategy & Technology team is at the forefront of CCS’s digital transformation. Together, they are harnessing digital tools, data and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online. With a passion for continuous improvement and a commitment to making an impact, the team ensures CCS’s digital presence is strategic and engaging, helping us inspire and empower more Canadians who care about cancer every day.

MAKING AN IMPACT

Reporting to the Senior Manager of Application Support, this role plays a key part in supporting and evolving mission‑critical business applications, with a particular focus on Salesforce platforms. In this hands‑on position, you will act as a technical lead and subject matter expert, partnering closely with business stakeholders, vendors, and internal technology teams to ensure stable operations, scalable solutions, and continuous improvement.

The role provides technical leadership and hands‑on application support, translating business needs into well‑designed technical solutions and enhancements, and serving as a trusted technical lead and SME across ongoing optimization and continuous improvement initiatives.

WHAT YOU’LL BE DOING :

Operations :

• Responsible for coordinating and providing technical support for all Mission and Operations application services at CCS, working with business stakeholders at various levels.
• Provides technical guidance and training to team members to support operational requests.
• Leads triaging and root cause analysis of issues, including interacting with vendors, users and
• stakeholders, to ensure timely resolution.
• Works with Manager and Senior Manager of Application Support to improve existing processes using existing apps and utilities.
• Acts as a lead to capture functional requirements and success criteria for operational needs.
• Contributes to release management by following guidelines and processes, creating deployment plans and steps, leading development, testing changes, and tracks and resolves issues through the deployment process.
• Supports configuration of SF Experience Cloud, NPC, NPSC, Dynamics and LiveChat.
• Uses FreshService efficiently to track and manage tickets and document solutions for requests and incidents.
• Works with Azure DevOps or similar tools to track development work, including configuration,
• enhancements, and bugs.
• Develops reports and presentations for stakeholders, as needed.
• Uses CRM tools to support fixes and enhancements, including Copado, DemandTools, DataLoader, Data Import Wizard, Workbench, automation tools, and various other 3rd party apps and add-ins.
• Follow best practices with regards to system maintenance, configuration, development, testing, data integrity and issue root cause analysis.
• Works with the Technology team and vendors to ensure optimal application and server performance.

Solutions Management :

Projects :

Other

QUALIFICATIONS :

WHAT YOU CAN EXPECT FROM US :

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change :

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

HOW TO APPLY :

Qualified candidates are invited to submit their resume, cover letter and salary expectations by February 27th, 2026  .

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

OTHER INFORMATION :

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act , accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles , employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices , visit cancer.ca / privacy.

AI Disclosure

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca / privacy.

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