Client Success Coordinator (TPA)

Position Summary

We are currently recruiting for a Client Success Coordinator to join our team in Ontario, Canada .

The successful candidate will responsible for operational execution of client programs including data governance, process changes, and on-site client support. Facilitating the connection between internal and external operational stakeholders.

Responsibilities

• Support Stewardship Review Process
• Ensure Compliance with Client Pricing/Procedures
• Implement strategic initiatives as directed.
• Develop recommendations and Improvements for within department and within the business.
• Client Onboarding/Offboarding
• Oversee and maintain key data reporting (ie time per file, revenue analysis, volume)
• Work with client and operations to clear roadblocks in operational projections

Requirements

• Post-secondary diploma or degree, in business administration or an insurance related field
• Minimum 2 years experience in sales, customer service, account management, or claims handling
• Knowledge of insurance is an asset
• Strong Microsoft Excel and Powerpoint skills
• Experience with specific client systems and handling instructions is considered an asset
• Excellent written and verbal presentation skills
• Strong analytical and organizational skills

Additional Information

We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.

Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email as soon as possible to make appropriate arrangements.

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