Customer Service Representative

JOB DESCRIPTION

Insight Global is looking for an excellent Customer Service Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Customer Service Representative plays such a meaningful role in the operation of the branch and service center.

The Customer Service Representative will be providing outstanding customer experience both in person and through various communication channels to help the organization focus on business and branch growth.

Responsibilities include:

- Provide a variety of customer support services through the mail, telephone, and direct personal contact at the office

- Process orders and assignments and enter data into the internal computer systems

- Reference pricing and delivery information

- Respond to customer questions, inquiries, and requests

- Set up new and maintain existing records - Perform word processing assignments, filing, and related clerical duties

- Process paperwork in preparation for auction day, securing necessary approvals

REQUIRED SKILLS AND EXPERIENCE

- Ability to communicate comfortably with customers

- A phenomenal teammate, willing to assist your peers

- Digital literacy with excel or share point

- Time management skills

- Bi-lingual, English and French

NICE TO HAVE SKILLS AND EXPERIENCE

- Customer service experience