IT Support Analyst II

Discovery is an Americas-focused precious metals company with a diversified portfolio. Our Mission is to deliver sustainable value for all stakeholders by operating in a safe and responsible manner and having a positive impact on local communities.

Located in and around the City of Timmins, Ontario, Porcupine has two underground and one open pit mines. A continuous operation for over 100 years that provides a great work-life balance. Employees from diverse backgrounds are empowered through engagement, involvement, and growth opportunities in the workplace.

Location

Timmins, Ontario

Schedule

2 positions available

5x2

Purpose

IT Support Analyst II, in the mining sector, supports users with technical issues, diagnoses and resolves hardware, software, and network problems, and provides training. Responsibilities include managing support requests, updating IT documentation and knowledge bases, assisting with IT equipment deployment, managing ticket queues and meeting KPIs / SLAs, and maintaining user accounts and IT asset inventories. This role requires strong problem‑solving, customer support, and communication skills to ensure smooth technology operations in a demanding mining environment.

Responsibilities

Technical Support

• Troubleshoot and resolve technical issues over a wide variety of IT technical disciplines in both IT and OT contexts at a basic level. Including, but not limited to; computer hardware (laptops, desktops, peripherals), software, video conferencing equipment, network ports, servers, Microsoft Office products, Microsoft Teams, printers, plotters, and more.
• Provide technical guidance and support to users via phone, email, in person, or via internal chat programs (Microsoft Teams)
• Diagnose problems, reproduce issues, and implement solutions using user guides and technical manuals.
• Be the first line to identify and escalated major issues as required.

User Assistance & Training

System & Network Support

Documentation & Knowledge Management

IT Operations

Collaboration

Training and Education

Deadline to Apply

January 29, 2026

Compensation and Benefits

Competitive total compensation package includes :

Additional Information

This posting is for an existing vacancy at Discovery Silver. We thank all candidates in advance. Please note, only those candidates selected for an interview will be contacted. Discovery Silver welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation. Discovery is committed to a positive, supportive, and inclusive environment. Please note that we use artificial intelligence tools to screen applications and assess qualifications and selected candidates will be contacted by a human for an interview.

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