Legal Technology Training Specialist

Job Description

Legal Technology Training Specialist

Key Responsibilities

• Schedule, coordinate and conduct software training sessions for new and existing employees;
• Serve as the first point of contact for employees seeking technical assistance with software applications and related systems;
• Create and update training materials including manuals, presentations, exercises and “how-to” tips to ensure that they are comprehensive and engaging;
• Analyze training needs and create programs accordingly, ensuring that they address specific gaps in knowledge and skills
• Provide ongoing training and support to employees on all software applications, ensuring employees stay up to date with system updates and best practices;
• Assess employee performance, offer personalized guidance and deliver constructive feedback;
• Evaluate the effectiveness of training programs and make improvements to content as needed;
• Troubleshoot and resolve routine software issues reported by employees, referring more complex problems to the IT Department for advanced support;
• Collaborate with the IT Department to test software and evaluate its effectiveness in meeting the Firm’s needs, enhancing both user experience and software performance;
• Document and track all support requests, ensuring issues are properly logged, tracked, and resolved within appropriate timeframes;
• Provide clear, easy to follow instructions and guidance to employees to resolve software issues, ensuring minimal disruption to their work;
• Keep up to date with software updates and new features and communicate any changes to all employees.

Qualifications

• Minimum 2–3 years of experience in designing and delivering software training, technical support, or a related role;
• College diploma or university degree in computer science, information technology, or related software field;
• Prior experience working in a law firm or professional services environment would be an asset;
• Strong knowledge of software applications Microsoft Office Suite, Adobe, NetDocuments, and accounting software such as Soluno);
• Ability to design and develop engaging and effective training programs;
• Experience in troubleshooting and resolving software and system issues;
• Strong problem-solving skills and attention to detail, identifying issues, and providing effective solutions for software challenges;
• Ability to adapt quickly to changes in software, office procedures, or firm needs;
• Excellent communication and presentation skills in delivering training and providing technical support;
• Proven time management and organizational skills;
• Maintains professionalism, integrity, responsibility and a proactive attitude in all interactions with employees and management;
• Ability to effectively work in teams to resolve issues and enhance training;
• Ability to build rapport with employees and create a positive learning experience;
• Ability to identify and address any issues that employees may encounter.

Tagged as: IT