Customer Service Representative

We, at Northfield Metal Products, a Division of Leggett & Platt, are searching for a Customer Service Representative to join our team to support our Work Furniture Components business. Our business designs, manufactures, and distributes a wide range of components and finished products that enhance comfort, motion, and style. If you join our team, your work ensures people around the world enjoy greater comfort in their everyday lives.

As a Customer Service Representative, you will have the opportunity to support customers across the globe, coordinate order activity, and act as a key communicator between our internal teams and valued customers. Your contributions will have a direct impact on customer satisfaction and operational efficiency. You’ll be part of a collaborative, customer focused team that values clear communication, and strong relationships.

So, what will you be doing as a Customer Service Representative?

• Receive and process customer orders accurately through phone, email, and online portals
• Respond to customer inquiries via phone and email in a professional, timely manner
• Verify order details, pricing, availability, and lead times, ensuring accuracy within the order entry system.
• Collaborate with Production and Shipping teams to support timely delivery and customer satisfaction.
• Monitor orders and shipments, proactively communicating updates or delays to customers.
• Support the RMA process, including information gathering, collaborating with Quality and final customer communication.
• Request engineering sample orders and provide customer updates.
• Maintain organized customer records, documentation, and communication logs (electronic and physical paperwork.
• Work with finance team for customer credit requests according to company policies.
• Support continuous improvement initiatives related to customer service processes

To be successful in this role, you’ll need:

• 2+ years of experience in B2B customer service, order entry, or administrative roles in a manufacturing environment.
• Strong communication skills both written and verbal
• High attention to detail and accuracy
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience working with ERP systems

Things we consider a plus:

• Previous experience in manufacturing or distribution
• Experience supporting Business to Business customers
• Familiarity with production scheduling, logistics, or supply‑chain workflows

Work Schedule & Location

• This role is a full‑time, on‑site position based in Waterloo, Ontario.
• The schedule is Monday to Friday in an office environment within a manufacturing setting.

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for? Apply today and let us learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile and sign up for job alerts so you can be first to know when new opportunities become available.

Our Values speak to our shared beliefs and describe how we approach working together:

Put People First – Safety, care, learning, development, mutual respect, belonging.
Do the Right Thing – Integrity, honesty, speaking the truth, taking pride in our work.
Do Great Work…Together – Collaboration without hierarchy, embracing challenges, teamwork.
Take Ownership and Raise the Bar – Add value, foster innovation, challenge the status quo, embrace change.

Our Commitment to You

We're taking active steps to ensure an inclusive culture where our processes and practices promote equity for all. Leggett & Platt welcomes people of all abilities, gender identities, ages, ethnicities, orientations, veteran statuses, and more. We encourage applications even if you meet only the minimum qualifications—we’d still love to consider you.

Equal Employment Opportunity / Affirmative Action / Veteran / Disability Employer

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