Technical Service Representative

Description

Major Job Functions :

• Based on technical audits of the machine, the TSR will make recommendations to the customer on what components will need to be changed.
• Support troubleshooting efforts to resolve shovel downtime as quickly as possible.
• Minimize downtime and maintain production requirements as scheduled.
• Responsible for scheduling customer visits, setting agendas and writing reports.
• Send technical analysis to the customers and provide the customer with recommended service options.
• Liaison with Finning Parts Department to have the necessary parts delivered to the Mining customers.
• Must develop and maintain open lines of communication with all supportive departments.

Accountability :

Mandatory (Must-Have) Skills :

Soft Skills :

Additional Information regarding the role :

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.