Manager, Quality

Overview

Job Information
Job Title: Manager, Quality
Status: Full-time Permanent Position
Expected Start Date: As soon as possible
Location: Head Office: 8800 Sheppard Avenue East, Scarborough, ON M1B 5R4
Reporting to: Director, Innovation & Product Development

About McAsphalt
McAsphalt is the industry leader in Canada specializing in asphalt products and services. Founded in 1970 by Leo McArthur and John Carrick, the company has since grown to over 500 employees spanning 26 terminals across Canada. McAsphalt offers a wide range of asphalt products, including emulsions, cutbacks, polymer-modified, performance-graded and roofing, and specialized transportation of those products by rail, land and water. Additionally, McAsphalt provides comprehensive services and technology solutions, encompassing paving, testing, research and development, engineering, and consulting.

Position Summary

The Quality Manager is responsible for developing, implementing, and maintaining the corporate Quality Management System (QMS) to ensure all products, processes, and operations meet regulatory, industry, and customer requirements. Working within a national organization that operates multiple asphalt terminals, a trucking/logistics division, and regional testing laboratories, this role ensures consistency and alignment with all corporate quality standards. The Quality Manager oversees the ISO certification process, document control, non-conformance management, internal audits, and continuous improvement initiatives at corporate and regional level. The position also collaborates broadly across the company to support cross-functional quality initiatives and enhance overall product reliability and terminal performance.

Travel to regional facilities will be required for conducting and assisting with internal and external audits.

Reports To

Reporting directly to the VP, Technical, this position will works closely addtionally with: Regional Operations and Technical Managers, Logistics/Trucking/Marine, Engineering, HSE

Key Responsibilities

• Quality Management System (QMS) Oversight
• Develop, implement and maintain the corporate QMS in alignment with corporate standards, industry regulations, and customer specifications.
• Define and track site-level quality objectives, SOP’s, KPIs, and performance metrics.
• Lead training initiatives to ensure personnel understand QMS requirements, documentation expectations, and quality responsibilities.
• Ensure compliance with applicable standards (e.g., ISO 9001) and customer-specific requirements.
• Document Control
• Oversee creation, review, approval, issuance, and archiving of controlled documents including SOPs, work instructions, quality plans, forms, and specifications.
• Ensure document alignment with corporate document control standards
• Administer document revision, version control, and periodic review processes.
• Coordinate communication of updates across terminal teams and ensure controlled documents are readily accessible.
• Non-conformance Management
• Lead processes for recording, investigating, and resolving non-conformances (product, process, or system-related), utilizing the corporate quality software platform (Enabblon)
• Conduct structured root cause analyses (e.g., 5 Whys, Fishbone, FMEA) and drive implementation of corrective and preventive actions (CAPA).
• Maintain a non-conformance database, conduct trend analysis, and report findings to the SLT team
• Collaborate with regional laboratories and logistics teams when non-conformances involve product quality, sampling/testing, or transportation factors
• Internal Audits
• Plan, schedule, and execute internal audits related to QMS compliance, operational procedures, and regulatory obligations.
• Coordinate with corporate quality leadership to ensure alignment on audit scope, methodology, and reporting standards.
• Prepare and present audit reports, document findings, and track closure of corrective actions.
• Continuous Improvement & Risk Management
• Lead continuous improvement initiatives at the terminal level, focused on reducing variation, improving reliability, and enhancing customer satisfaction.
• Promote a culture of quality awareness and accountability across terminal operations.
• Share lessons learned and improvement insights with other terminals, logistics teams, and laboratories.
• Customer & Regulatory Interface
• Serve as the Company’s quality representative during external or customer audits, inquiries, and technical reviews.
• Investigate customer complaints and provide timely, documented resolutions.
• Maintain readiness for external certifications, regulatory inspections, and corporate-level quality audits.

Qualifications

Education

• Bachelor’s or Master’s degree in quality management, Chemical Engineering, Chemistry, Materials Science, or a related field (or equivalent industrial experience).

Experience

• 5+ years of quality management, process control, or operations experience in industrial environments such as asphalt, terminals, refining, or petrochemicals.
• Experience working within a multi-site or national organization preferred.
• Strong familiarity with ISO 9001 or similar QMS frameworks.
• Demonstrated experience with internal audits, CAPA, document control, and customer quality interactions.

Skills and Competencies

• Strong understanding of quality systems, process control, and industrial best practices.
• Proficiency with root cause analysis and problem-solving tools.
• Excellent communication, documentation, and cross-functional coordination skills.
• Ability to work collaboratively with operations, logistics, laboratory, and corporate teams.
• High attention to detail and analytical thinking.

Compensation

Compensation for this role is $70,000-120,000

Culture

McAsphalt Industries does not use artificial intelligence (AI) or any automated decision-making tools to screen, assess, or select applicants during our recruitment and hiring processes. All applications are reviewed and evaluated by qualified personnel to ensure a fair and human-driven process.

Equity, Diversity & Accessibility

McAsphalt is committed to building a diverse, inclusive, and respectful workplace. We welcome applications from all qualified candidates.

McAsphalt is committed to an accessible and barrier-free recruitment process. If accommodation is required at any stage of the selection process, candidates are encouraged to notify the recruitment team so appropriate arrangements can be made.

The MCA Advantage

SAFETY is not a priority, it\'s a VALUE at McAsphalt. Priorities can change by the minute; our values are set in stone! All of our employees are living the Goal Zero when it comes to safety. Not only do we provide you with the right PPE, we train you on all aspects of your job so you go home safe EVERYDAY! We have a full suite of health and dental BENEFITS and we match 100% of your contribution to your PENSION! We are present coast-to-coast in Canada and are part of the Colas Company family worldwide. We have exponential growth OPPORTUNITIES – just tell us where you want to go. We SUPPORT our employees and their families, in good and bad times, with our Employee Family Assistance Program. Accessible 24/7! Free and confidential – counselling for mental health, financial support, legal consultation, and more. We love to have FUN at work and work together to get the job done.

Please visit our website to learn more!

www.mcasphalt.com

At McAsphalt we work together to build a diverse, equitable, and inclusive culture that encourages, supports, and celebrates the voices of our employees.

How to Apply

Interested candidates are asked to apply immediately by responding directly to this job posting by sending a copy of your resume and cover letter for this position.

McAsphalt Industries does not use artificial intelligence (AI) or any automated decision-making tools to screen, assess, or select applicants during our recruitment and hiring processes. All applications are reviewed and evaluated by qualified personnel to ensure a fair and human-driven process.

Recruiter

Leah McCallum

We thank all applicants for their interest, however, only those applicants selected for interviews will be contacted.

Application Deadline

This position will remain open until suitable candidate found.