Collision Estimator
Job Description :
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair process.
The Estimator accurately assesses the damage of vehicles and documentsneeded repairs and parts replacement on the damage appraisal.
The Estimator plays a pivotal role in the success of the customer’sexperience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs.
Key Job Responsibilities
Role and Requirements
Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that theyreceive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication,and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI’s by maximizing role performance (Sales / GP / NP / CSI / AR / CT&TT)
Uphold Assured’s Core Values : Honesty, Integrity & Respect
Consistently demonstrates actions and behaviors supporting our 10 Promise
Work Tools to be Utilized
Scheduling Tool : Progi Calendar, Google Calendars
Management Information System : Summit, Repair Centre
Rental Management : ARMS, Dial
Basic Knowledge : Mitchell, Audatex
Education and / or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete ICAR Training
Valid Driver’s License
Required Skills / Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete ICAR Training
Valid Driver’s License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
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