Salesforce Business Analyst

Story Behind the Need

Business group: GWMS Customer Relationship Management - We do Salesforce development for GWM Technology

Project: Salesforce analysis for Global Wealth Management - part of a continuous agile lab that is funded to operate and delivery Total Wealth 360. This is a Salesforce Org for all Canadian Wealth Management.

Candidate Value Proposition:

The successful candidate will have the opportunity to join a collaborative team environment that will be impacting multiple organizational lines within the Bank. Using various techniques and methodologies with Salesforce, the successful candidate will be exposed to new technology in an enterprise environment.

Typical Day in Role:

• Works with key stakeholders within all business functions to align technology solutions with business strategies

• Gathers requirements from business units and translates those to programmers and developers

• Writes user stories on JIRA and documents artifacts through Confluence

• Perform user story mapping, create user journeys

• Help prioritize and refine product backlog

• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities

• Supports one or more highly complex business processes

• Works on multiple projects as a project team member

• Serves as a liaison between the business community (other BAs, business SMEs) and the IT organization (agile, scrum team, QA, product owner, developers) in order to provide technical solutions to meet user needs

• Working in an Agile/Scrum environment using Kanban methodology

Candidate Requirements/Must Have Skills:

1) 10 + years’ Business Technical/System Analyst experience - we want this person to be hands on with technical knowledge

2) 5+ years' configuration / Support experience with Salesforce

3) 3+ years’ experience with Financial Service Cloud (FSC)

4) 3+ years’ experience with Data Modeling, Data Mapping and creating Data Dictionaries

Nice-To-Have Skills:

• Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized*

• Experience producing Swimlane Diagrams, User Journeys, UI Mockups & Wireframes

• Experience leading a BSA team for an end-to end delivery, implementation, or digital transformation project

Soft Skills Required:

• Excellent Communication skills; able to distil complex business requirements into agile user stories and work in close collaboration with PO and other stakeholders

• Strong attention to detail

Education:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required

• Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized*

Best VS. Average Candidate:

Communication skills are really important here, need to be able to articulate knowledge well; host and lead meetings; best would have experience leading a team for an end-to end delivery, implementation, or digital transformation project; strong recent Salesforce experience.

Candidate Review & Selection

• 1 Step Process: 1 Video MS Teams Interview – 1 hour – with HM, potentially 1 other BA lead

Job 70599