Client Integration Manager

Description

About Citco

Citco is a global leader in fund services corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration we deliver end-to-end solutions and exceptional service to meet our clients needs.

For more information about Citco please visit

About the Team & Business Line :

The role of an Client Integration Manager involves leading projects or elements of large engagements including client integration service delivery and sales support. The Manager is responsible for managing virtual teams that assist clients in integrating the Citco services into their environment employing proper information systems resources and controls to maximize efficiencies and minimize risk. The role involves dealing with the senior management of all the organizations that interact with Citco Fund Services. The ability to clearly communicate both verbally and written is essential. The Manager role is part of a global onboarding team and may be required to support multiple time zones during large project.

Responsibilities

Your Role :

• Sales Preparation :

Booking Sample Portfolios for Pitches

Request for proposal / information assistance

Direct source of information to Business Development on Vendors / Conversion / Interfaces

Project Manage / Functional Task Owner

Incoming file testing

Instruct / Extract

Internal Data Conversions

External Data Conversions

Internal System Migrations

Responsible for System Set up and Coordination with Third Parties

Control Client User setup / Permissions

Responsible for Client Reporting Data Capture and Coordination with Third Parties

Engage with Existing Clients / Vendor on Efficiency Projects

Tracking of projects progress status and deadlines

MIS Reporting

Stakeholder for Invoicing for Communications & Connectivity Charges

Team Management

Pipeline / Project / Resourcing Management

Oversight Recruitment Training and Development.

Qualifications

About You :

Degree qualified in a business or Finance related disciple

2 years of people and resource management experience

3 years of client services within the asset management industry

5-6 years in the financial services industry

Proven interest in the financial markets and hedge fund industry

Proven Project Management Experience

Proven Business Analysis Experience

Working knowledge of Listed and OTC products

Must be creative and innovative with a client focus

Proficient in Microsoft Office applications

Attention to detail

A team player who can work well within the function to deliver a quality service

Middle Office experience (Desirable)

Project Manager Qualifications (Desirable)

Our Benefits

Your well-being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 5 - 6