front desk agent

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Personal suitability

• Client focus
• Excellent written communication
• Flexibility
• Organized
• Team player

Employment terms options

• Early morning
• Evening

Employment terms options

• Morning
• Night
• Day

Support for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities