Business Architect (Amazon Connect)

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• What are the must-have skills for this role?

o Amazon Connect, AWS, Cisco, Technical Architecture

o 3 to 5 years

Key Responsibilities :

Deliver proof-of-concept projects, topical workshops, and solution deployments

Lead technical and design discussions with IT executives to help enterprises speed their adoption of new technologies and practices

Serve as Amazon Connect subject-matter-expert for customer solutions and technical architectures. By advancing successful customer outcomes on AWS-such as more innovative, scalable, resilient, and cost-efficient architectures. Architecting, designing and deploying Amazon Connect solutions on the AWS platform. Amazon Connect is a global, cloud-based contact center service that utilizes skill-based routing, dynamic and personal contact flows, outbound calling, high quality audio, and real time / historical metrics.

Leverage new technology paradigms (e.g., serverless, containers, microservices)

Advise on implementing AWS best practices

Influence infrastructure architecture by sharing your call and contact center expertise

Basic Qualifications :

BS level technical degree or 10+ years equivalent professional or military experience

At least 5 years of experience as a contact center technology architect, enterprise IT Architect or senior contact center software develop engineer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.

Hands-on technical practitioner and individual contributor.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

Technology, Information and Media, Banking, and Insurance

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