eCommerce, Manager

eCommerce, Manager

Do you love animals and the people who love them? Are you passionate about joining an organization with a clear and inspired purpose?

Make your love of pets into the career of a lifetime.

You are passionate about creating an environment where our team members can thrive and be their best self?NVA Canada is looking for a self-driven, trusted and outgoing business partner to understand the business, form strong relationships, distill information quickly, provide sound advice and strong solutions in support of our culture, values and business growth.

As NVA Canada’s eCommerce, Manager, you’ll be responsible for leading key strategic initiatives, partner relationship and performance management, and continuously improving our eCommerce capabilities.

You’ll be responsible for amplifying eCommerce across our sites, working with practices to drive eCommerce adoption and partnering to drive best practices for growth, with a heightened focus on client marketing.

Complementing your eCommerce-focused mandate, you’ll also support the growth of the nutrition category overall, as the most significant driver of eCommerce volume.

What You’ll Do :

• Work with hospital leadership, field leadership, and external partners to launch, promote, and manage online stores for practices that haven’t yet introduced their clients to eCommerce
• Partner with manufacturers, platforms, and the marketing team to develop and execute in-clinic programs designed to deepen eCommerce and nutrition penetration within practices
• Evolve our approach to digital marketing, working with manufacturer and platform partners to develop full-year promotional plans and go-to-market processes that maximize client reach
• Learn from best-in-class hospital teams and industry leaders to continuously improve NVA’s eCommerce best practices, actively leveraging those learnings to drive client eCommerce adoption, with a particular focus on driving subscription purchases
• Own NVA’s eCommerce roadmap, collaborating with distributors and platform partners to improve our offering and become more resilient to competition across product categories
• Develop tools and processes to improve our capacity to proactively manage and grow our eCommerce business, with an emphasis on performance management against KPIs and opportunity identification through reporting and analysis
• Serve as NVA’s dedicated subject matter expert on all topics related to eCommerce, and for adjacent digital initiatives as needed, supporting sites as a true servant leader

Qualifications :

• 5+ years of relevant experience in eCommerce, ideally in a multi-site omni-channel environment
• Bachelor’s degree in business / management or another analytical discipline
• Specialist knowledge of the pet nutrition category and / or veterinary industry are a plus
• Fluency with reporting, analysis, and taking a data-driven approach to problem solving
• Advanced in your command of Microsoft Excel and PowerPoint, with the ability and desire to learn new applications, including Microsoft Power BI
• Potential for occasional travel as needed to meet with industry partners and attend industry conferences
• An exceptional verbal and written communicator, with experience building and delivering presentations with clarity and impact
• Organized, results-focused, and highly accountable, capable of working on multiple projects
• Adaptable and flexible, with the ability to actively prioritize in a dynamic environment
• An independent thinker, but with team-player, partnership instincts
• Naturally collaborative with sensitivity to and ability to manage several stakeholder groups
• Self-directed, eager to learn, and resourceful, but not afraid to seek guidance

Critical Competencies for Success in the Role :

• Think "how" instead of, "no." Always look for creative solutions that achieve NVA Canada’s goals and mitigates risk.
• A servant culture leadership approach
• Demonstrated ability to build and maintain strong relationships across diverse populations and stakeholder
• Ability to work independently, a self-starter with a "roll up your sleeves" approach to work.
• Dig, dig and then dig some more : find the root cause of the issue and help the leader resolve it. This may involve some radical candor, transparency and difficult conversations - all for the betterment of the business and our employees.
• Collaborate and leverage all of the capabilities we have on our team to create new learning opportunities, creative initiatives and sustainable programs that empower leaders and employees to make the most of their careers.
• Always focus on the heart of our success - our people. Help leaders create policies that are realistic yet compassionate and encourage desirable outcomes.
• Embrace new ideas and always assume positive intent - we are here to support each other to be the very best we can be.
• Be purpose driven - fully embrace our sites’ missions and seek to truly understand what drives their employees to come to work every day.
• The power to influence - it will be important to think systematically and holistically, considering historical perspectives, relationships capabilities and culture to help formulate your best guidance.
• Agility : ability to work in a dynamic environment and remain effective through ambiguity and change
• Strategy and Problem Solving : ability to grasp the "big picture" and translate it to practical solutions; ability to identify root causes and solve problems holistically
• Credibility and Trust : detail oriented; ability to manage confidential, sensitive information with discretion
• Business Acumen : demonstrate ability to learn organizations and systems quickly; solid understanding of business issues and challenges

National Veterinary Associates ("NVA") is the largest private owner of freestanding veterinary hospitals, pet resorts and specialty pet hospitals in the United States and Canada Each general practice hospital, and pet resort operates under their own brand.

With recent rapid growth locally, NVA Canada is looking for dynamic people with the ability and knowledge to manage the operation today and tomorrow, while also looking to scale support for a much larger and complex growing organization.

A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts and our teams.

We find people who exemplify the same servant leadership approach are best suited for NVA. We are a support centre and community that cares for the care giver and dedicated to the love of animals and the people who love them.