Account Manager II

Job Description

We don't just sell things. We offer solutions to tomorrow's challenges.

Our sales approach begins by identifying customer demands before they become challenges. We're committed to delivering customer success through our comprehensive expertise in software and technology.

We are looking for an Account Manager to manage all aspects of engagements with existing and new customers for our Honeywell Building Solutions organization in Southwestern Ontario.

As an Account Manager for the Honeywell Building Solutions (HBS) organization, you'll be responsible for developing and maintaining long-term relationships with both new and assigned customers in the Healthcare vertical market. Account Managers are expected to develop and sustain long-term customer relationships; network within the customer account and industry; facilitate resolution of all customer problems; serve as a central resource for communications with the customer. In addition to maintaining and growing relationships with existing customer base, Account Managers develop new customer relationships by calling on all levels of the customer's organization including C-suite, engaging early in the customer buying process to discover customer needs HBS can fulfill and / or influence customer specification prior to bid. Maintain a balanced approach to superior customer service and related account planning; manage and build customer contacts, serve as the customer's ambassador, trusted advisor, and advocate; analyze contracts, for assigned customers, to provide metrics necessary for customer retention; engage assigned customers, on a predetermined schedule, to identify customer needs and present relevant HBS offerings; promote additional HBS services and products.

Responsibilities

Key Responsibilities and Job Activities

• Plan, build and maintain relationships with customers in the healthcare market.
• Be an expert in the needs of healthcare customers.
• Work with operational teams to bring quick resolution to customer issues and challenges.
• Manage and log all selling activities through enterprise CRM software.
• Utilize network of peers and industry organizations to earn business from new customers.
• Perform account planning, including identifying customers key business driver and stakeholders.
• Learn, understand, and teach the products and technology that we to our building customers.
• Lead customers through their technological journey by understanding customer requirements and developing the appropriate Honeywell support team to address customer needs.
• Facilitate customer service contract renewals and increase influence and market share with existing customers.
• Maintain accurate sales forecast, using forecasting platform.
• Process and pursue leads delivered by demand generation and marketing teams.
• Work with your peers around the country to capitalize on trends and replicate success.
• Develop win / pricing strategy based on market and customer knowledge and gain buy in from leadership for your strategy
• Negotiate and Close
• Successful track record of consistently exceeding quota-carrying goals
• Travel, including overnight travel within Canada and occasional travel to the US will be required.

Qualifications

YOU MUST HAVE

WE VALUE

Managing key / strategic accounts using a consultative sales process

Influence at varying levels across the organization : Technical, financial, procurement, and V and C-suite.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.