Technical Services Manager

Work Location

Edmonton Corporate Office

About the Role

About SNDL

SNDL is a public company whose shares are traded on the Nasdaq under the symbol SNDL. SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds Spiritleaf and Firesale Cannabis. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing indoor cultivation product innovation low-cost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Palmetto Bon Jak Versus Value Buds and Vacay. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the North American cannabis industry.

About the Role

Reporting directly to the Sr. Director of Technology Operations the Technical Services Manager is a vital role within SNDLs Business Technology (BT) team. The purpose of this role is to lead the implementation support and administration of SNDLs backend technical infrastructure including but not limited to network security servers databases application environments and backups.

The Technical Services Manager is responsible for day-to-day infrastructure operations and maintenance to minimize system downtime and maximize productivity including :

• Managing network systems and databases including acting as the senior-most escalation point for such issues.
• Designing implementing and supporting technical architecture to support system as well as functional business requirements.
• Maintaining a 99.99% uptime ratio for critical enterprise systems and networks.
• Overseeing network asset management including maintenance of network component inventory and related documentation.
• Collaborating with the SNDL Cybersecurity team to ensure EDR MDR and other security related systems are both operational and effective.
• Maintaining all server and infrastructure documentation including the creation of new documentation as required.
• Managing and ensure the effectiveness of Business Technology disaster recovery and business continuity solutions.
• Being a crucial stakeholder in the SNDL BT Incident Management process including leading RCA after unplanned outages downtime and / or other technical disruptions.
• Collaborating with the SNDL BT Service Desk to analyze troubleshoot and resolve infrastructure issues.
• Day-to-day management of the SNDL BT Technical Services team including conducting performance evaluations counselling / coaching ongoing development and staffing / recruitment as required.

Qualifications and Competencies

Organizational

Technical

As a valued member of the SNDL team you will enjoy :

We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.

About SNDL

SNDL is one of Canadas leading and fastest-growing liquor and cannabis companies. As the countrys largest private-sector retailer our portfolio includes well-known banners such as Wine and Beyond Liquor Depot Ace Liquor Value Buds Spiritleaf and Superette.

Were also one of Canadas largest vertically integrated cannabis producers recognized for our innovation low-cost manufacturing and award-winning brands including Top Leaf Contraband Palmetto Bon Jak La Plogue Versus Grasslands Vacay Pearls by Grön No Future and Bhang Chocolate.

Driven by purpose performance and people SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1