Manager, Collaboration Employee Experience Technology Engineering

Job Description

Manger, Collaboration Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions.

This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

About the role :

The Manger, Collaboration Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions. This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

What will you do :

• Team Leadership & Development Lead, coach, and develop a team of M365 Productivity Engineers, fostering a culture of innovation, accountability, and continuous learning.Provide technical and professional mentorship, ensuring team members grow in both capability and confidence.Conduct regular performance reviews and support career development planning.Managing relationships with staff augmentation vendors.
• Strategic Oversight Align team objectives with enterprise technology strategies and business goals.Drive digital transformation initiatives within the desktop and collaboration spaceOversee the design and delivery of scalable, secure, and cost-effective end-user computing solutions.Ensure engineering artifacts, service improvements, and feature enhancements meet quality and compliance standards.
• Project & Program Management Manage and prioritize engineering initiatives, ensuring timely execution and alignment with business needs.Partner with cross-functional teams on key projects, including : IT's AI deployments, Cloud Systems, Identity, and enterprise-wide platforms like Entra ID, Office 365, SharePoint, and Teams.LDAPS, Graph API, MFA, Entra ID P2, Conditional Access Policies, and Microsoft InTune.
• Operational Excellence Drive continuous improvement through incident and problem analysis, capacity planning, and service optimization.Ensure smooth operational transitions through effective documentation and knowledge sharing.Maintain compliance with architecture, security, and service design standards.Defining and tracking key performance indicators (KPIs) for employee experience.Using analytics to measure and improve desktop and collaboration teams’ effectiveness in projects and problem resolution.
• Stakeholder Engagement Collaborate with internal IT teams (networking, servers, storage, security, service desk) to deliver integrated solutions.Act as a key liaison between engineering and business stakeholders, translating technical capabilities into business value.

What you need to succeed :

University degree or college diploma in a related discipline, or equivalent experience

Preferred skills :

What’s in it for you :

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.