About the role
Location: Remote Eastern Provinces (Quebec & Ontario)
The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes claim related questions and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems.
What youll do
Qualifications :
What you bring
For complete job requirements see the full Job Description here.
Additional Information :
What we offer
ICWCGWORKBCKEL
Diversity Equity Inclusion and Belonging Matter
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canadas diverse population. We actively work to attract develop and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
WCG is committed to providing an accessible barrier free recruitment and selection process. If contacted for an employment opportunity please advise us if you require accommodation in advance of any part of the recruitment and selection process.
Passion and Lived Experience Matter!
If you dont quite have the above credentials but feel passionate about this role and your ability to do it successfully please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.
Remote Work :
Yes
Employment Type :
Full-time
Bilingual User Support Representative • Victoria, British Columbia, Canada
Company OverviewExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care.Our platform turns messy, unstructured hospital referral packets into c...Show more
Technical Support Specialist- HVACLocation: RemoteAbout Midea America Canada Corporation (MACC):Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturi...Show more
Our passion is partnering with businesses to leverage their mobile investments, providing high-value services that drive competitive differentiation.Stratix, you will be at the forefront of deliver...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
Crafting Brighter Futures for Families.At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter futu...Show more
A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative located in Victoria, Canada.The role involves managing inbound communications to provide outstanding cu...Show more
Transform retail relationships as an Implementation Support Specialist I.Use your technical prowess and communication skills to enhance partner integrations, troubleshoot issues, and refine operati...Show more
Technical Support, Survey & Engineering.When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure proj...Show more
Technical Support, Survey & Engineering.When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure proj...Show more
Technical Support Specialist- HVAC.About Midea America Canada Corporation (MACC):.Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving...Show more
Our passion is partnering with businesses to leverage their mobile investments, providing high-value services that drive competitive differentiation.Stratix, you will be at the forefront of deliver...Show more
A leading customer service platform is seeking bilingual agents to provide remote support for an insurance client.This opportunity allows you to work from home and manage your own schedule while as...Show more
Bilingual Digital Support Coordinator.Location: Anywhere in Canada, Remote/Hybrid.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range i...Show more
Bilingual Digital Support Coordinator.Location: Anywhere in Canada, Remote/Hybrid.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range i...Show more
The Technical Product Support Representative is to provide world class technical support to customers of Synapse ITS products, by answering initial questions/requests and providing step-by-step gui...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
Deliver exceptional bilingual customer support for insurance products from the comfort of your home.If you excel in both English and French and want a flexible schedule, this is the opportunity for...Show more
À propos de nous:Employment Hero a pour mission de simplifier et de valoriser l’emploi pour tous.Notre système d’exploitation de gestion de l’emploi réunit le recrutement, les RH, la paie et les av...Show more
