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Property Manager
Property ManagerCompass Communities • Duncan, BC, CA
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Property Manager

Property Manager

Compass Communities • Duncan, BC, CA
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Property Manager role at Compass Communities

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With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

Why Join Compass?

  • Be part of the solution to Canada’s housing challenge, creating affordable and vibrant communities.
  • Join a leading national company in a unique and growing industry.
  • Make a positive daily impact in your community.

Role Summary

The Property Manager oversees operations, staffing, planning and resident relations at our residential land lease communities. They are a proactive self-starter who thrives in a fast‑paced and changing environment and can think like an investor to promote profitability. This role is a combination of property and people management, with a focus on delivering exceptional customer service and fostering a positive community environment. They act as the primary contact for residents and staff, ensuring a safe, welcoming, and well‑maintained environment.

Key Responsibilities

Customer Relations

  • Act as the primary point of contact for residents. This includes addressing concerns, resolving complaints, and creating a positive, customer‑friendly environment.
  • Train staff to deliver exceptional service and build strong brand recognition.
  • Ensure a safe and enjoyable environment for residents and employees.
  • Conduct regular property tours and address customer concerns promptly.
  • Manage, train, and supervise on‑site administrative and maintenance staff.
  • Be a positive role model that leads by example.
  • Manage recruitment, training, performance evaluations, and disciplinary actions.
  • Ensure adherence to company policies and budgeted wage costs.
  • Maintain staffing levels and oversee employee scheduling and leave.
  • Community Operations

  • Conduct regular property tours to ensure the community is well‑maintained and safe for residents and staff. This also involves implementing community policies and procedures.
  • Foster a customer‑friendly, team‑based work environment.
  • Promote operational efficiency and support company policies.
  • Attend regional meetings and maintain positive relationships with stakeholders.
  • Collaborate with Compass’s corporate and regional teams and ensure business plans are implemented to achieve financial goals.
  • Procure goods and services from vendors in accordance with company procedures.
  • Coordinate with contractors and vendors for timely project completion.
  • Inspect infrastructure and common areas for safety and maintenance.
  • Oversee home moves and fire safety compliance.
  • Oversee the community’s financial health by managing operational and capital improvement budgets, tracking all financial transactions, and processing payroll.
  • Contribute to the preparation of operating and capital budgets.
  • Ensure accurate financial reporting and payroll processing.
  • Manage procurement and petty cash.
  • Health & Safety

  • Ensure safe operations and facility maintenance.
  • Enforce safety procedures and equipment usage.
  • Report hazards and incidents per company policy.
  • Manage leases, rent payments, deferrals, and terminations.
  • Address resident concerns and distribute notices.
  • Attend regulatory hearings.
  • Organize community events.
  • Assist with the marketing to potential residents and conducting sales / rental tours of community‑owned homes.
  • Qualifications and experience

  • Minimum 5 years of relevant experience; a background in property management is preferred. Hospitality or other customer‑focused business experience will be considered.
  • Strong leadership, decision‑making, and interpersonal skills.
  • Experience managing budgets, staff, and resident relations.
  • Excellent interpersonal and communication skills to effectively interact with a diverse group of people.
  • Strong organizational, time management, and problem‑solving abilities.
  • Proficiency in common computer software, such as Microsoft Word, Excel, and Outlook.
  • Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.

    Seniority level

  • Mid‑Senior level
  • Employment type

  • Full‑time
  • Job function

  • Sales and Management
  • Langford, British Columbia, Canada CA$55,000.00-CA$60,000.00 1 day ago

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    Property Manager • Duncan, BC, CA

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