Product Operations Manager

Job Description

The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They lead a team to bring products from door to floor efficiently and effectively. They are responsible for the store’s visual merchandising, ensuring our customers can shop easily with or without assistance, and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO : Functional

• Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the product life cycle
• Ensure efficiency and effectiveness of product flow processes by assessing and analyzing sales performance and key process scorecard data and creating action plans to address gaps
• Partner on regular visual merchandising assessments; provide product flow insight and create and own the resulting action plan
• Lead changeover process, and partner with General Manager, Regional Visual Manager, on home-office merchandising initiatives and facilities work
• Lead all visual and door to floor operations, manage all Back of House (BOH) areas, sales floor promotional set-ups, and the markdown process
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes
• Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
• Proactively identify and anticipate customer expectations and needs
• Open and close store and manages sales floor
• Lead the store’s joint health and safety committee, ensure the health and safety of employees and customers is top priority, and ensure the store complies with all provincial health and safety policies and procedures

People

Cultural

Qualifications

WHO YOU ARE :

Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca

This posting is for a current opportunity within Indigo