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user support technician
user support technicianTamarack Computers • Yellowknife, NT, CA
No longer accepting applications
user support technician

user support technician

Tamarack Computers • Yellowknife, NT, CA
30+ days ago
Job type
  • Permanent
Job description
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week
  • Education:
  • Expérience:

    • Education

  • Bachelor's degree

    • Work setting

  • Computer hardware or software retailer/wholesaler
  • Help desk
  • Office building
  • Private sector

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service

    • Supervision

  • 1 to 2 people

    • Computer and technology knowledge

  • Information Technology Infrastructure Library (ITIL)
  • iOS
  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Servers
  • Desktop applications
  • Word processing software
  • Presentation software
  • Communication software
  • Image editing software
  • Desktop publishing software
  • Mac OS
  • MS Active Directory
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • Google Docs

    • Type of experience

  • Call centre

    • Security and safety

  • Bondable
  • Basic security clearance
  • Criminal record check

    • Transportation/travel information

  • Own transportation
  • Own vehicle
  • Vehicle supplied by employer
  • Willing to travel
  • Willing to travel regularly
  • Valid driver's licence
  • Travel expenses paid by employer
  • Public transportation is available

    • Work conditions and physical capabilities

  • Work under pressure
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling

    • Own tools/equipment

  • Internet access
  • Cellular phone

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

    • Experience

  • 5 years or more

    • Employment terms options

  • Day

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan

    • Financial benefits

  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
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User support technician • Yellowknife, NT, CA

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