Program Manager - Full Time Permanent

Location : Stanley Park Community Centre - 505 Franklin Street N. Kitchener, Ontario

Purpose of Position : To manage and coordinate the organization's program operations.

Position Overview :

The Program Manager is responsible for implementing and overseeing recreation and leisure programs at the Stanley Park Community Centre. The role includes preparing a monthly report for the Board of Directors, Program Committee, and Stanley Park Ball Lead, as well as working with City of Kitchener staff and the appropriate Program Coordinator to address participant complaints, refund requests, age exceptions, and other day-to-day items. This includes liaising with program instructors and assistants, ensuring program quality, and responding to community needs. The Program Manager will also act as a backup for the Program Administrator in hiring instructors and creating contracts when needed.

Key Responsibilities :

Program Development and Implementation :

• Support Program Committee to design and schedule a variety of programs for all age groups, ensuring they meet community needs.
• Create program outlines with the support of Program Coordinators and Instructors.
• Evaluate program effectiveness and make improvements as needed.
• Oversee booking of substitute instructors, in collaboration with the Program Administrator.
• Respond to participant inquiries, concerns, and complaints.
• Orient new instructors as they are hired throughout the year, and assist with the annual instructor orientation led by the Program Committee.
• Serve as the primary point of contact for program instructors and assistants.
• Conduct regular check-ins to provide guidance, address concerns, and ensure adherence to SPCA policies and procedures.

Hiring and Contracts (Backup Role) :

Administrative Duties :

Health and Safety Compliance :

Time Commitment :

Qualifications :

Training and Professional Development :

Renumeration :

Application Process :

Please include your resume and cover letter in one file.

The Stanley Park Community Association is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact president@spcakitchener.ca to make your needs known, so that we can support your full and equal participation throughout the hiring process.

We appreciate the interest of all applicants. Only candidates whose skills, experience, and qualifications meet the requirements of the position will be contacted.

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