Opportunities CSR In-Person Transaction Services (Clerk 3) Hiring Pool (Internal and External)

Competition # : 47721

Department : Service Nova Scotia

Location : SYDNEY

Type of Employment : Permanent

Union Status : NSGEU - NSPG

Closing Date : 27-Jan-26(Applications are accepted until 11 : 59 PM Atlantic Time)

About Us

At Service Nova Scotia we impact every citizen business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotias vision is to be a recognized leader in service and public protection that delivers trusted accessible modern programs and contributes to Nova Scotia as a safe and desirable place to live work and do business.

About Our Opportunity

As an In-Person Transactional Services Customer Service Representative (Clerk 3) you complete transactions and provide quality service to our individual and business customers.

This Hiring Pool (internal / external) will be used to fill Permanent Term Temporary and seasonal opportunities(both part-time and full-time) in our Sydney Access accordance with the civil service master agreement the order of consideration will be expression of interest applicants internal BU applicants and then external applicants.

Primary Accountabilities

Working in a fast paced continuously evolving service delivery environment you scrutinize records process documents and apply relevant legislation and policy. You also issue primary identity documents such as Drivers Licences and Nova Scotia Identification cards. Other key responsibilities include maintaining security / control of public funds and issuing and securing control of serial numbered and non-serial numbered inventory. While exercising a high degree of confidentiality you accurately enter and retrieve data from automated your work you interact with the general public providing excellent customer service.

Qualifications and Experience

To be considered for this position you hold a minimum of four years of experience in a fast-paced front line customer service environment. An equivalent combination of training and experience may be considered. You are a flexible team-player with strong customer service skills and you complete your work with efficiency and addition you possess the following :

• Experience in balancing accounts;
• Excellent attention to detail;
• Excellent judgment;
• Strong communication skills;
• Demonstrated ability to diplomatically deal with the general public and to effectively manage difficult client engagements;
• Strong data entry and computer skills;
• A high aptitude to acquire retain organize and apply policies and procedures;
• Strong prioritization and problem-solving skills.

The following would be viewed as assets : knowledge of Service Nova Scotia programs bilingualism (French and English) the ability to scrutinize and reconcile financial information and to detect and resolve discrepancies and experience in cash handling.

We will assess the above qualifications and competencies using one or more of the following tools : written examination standardized tests oral presentations interview(s) and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here : Benefits for government employees.

Additional Information

This hiring pool will be leveraged to fill upcoming full-time and part-time perm term temporary and seasonal vacancies in Sydney Nova Scotia in accordance with the timelines outlined in the collective agreement.

What We Offer

Pay Grade : CL 18

Salary Range : $1812.15- $2027.56Bi-Weekly

Note : The salary rates shown reflect the new Civil Service Agreement effective April 1 2025. Implementation in our HR system will occur on February 5 2026. Until then the current rates will apply. Employees hired during this period will receive retroactive pay adjustments in accordance with the new agreement and applicable policies.

Employment Equity Statement :

Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.

Accommodation Statement :

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link :

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE : Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to

Key Skills

Change Management,Access Control System,Customer Service,B2C,Civil Quality Control,Broadcast

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1812 - 2027