Manager, Dynamics 365 F&O Consulting

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Manager, Dynamics 365 F&O Consulting to join our fast-paced and growing Dynamics 365 F&O consulting practice, with the ability to work from anywhere in Canada. This is a new role and responsibilities will include:

Talent

• Support the addition of new talent through participation in the recruitment process

• On-going mentoring and coaching of the team including of performance management and career guidance

• Team utilization planning and forecasting

• Ensuring our professionals have the skills, experience and capacity required to deliver our service offerings

Engagements

• Act as a trusted advisor to external customers and BDO project teams in support of client Dynamics F&O Finance implementations

• Manage multiple engagements against budget, timeline and scope

• Monitor and manage vendor relationships where applicable.

• Leading internal and external action planning meetings and driving deliverables to closure

• Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns

• Build deep relationships with clients and assist in expanding engagement footprint when the opportunities presents itself

• Analyze customer business needs and objectives and provide in-depth application expertise in targeted business areas

• Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations suite

Operations

• Ensuring effective delivery of operations and high customer service

• Support the evolution of tools and operational procedures driven through the lens of continuous improvement

• Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

Growth

• Participate in pre-sales presentation, pricings and proposals

• Assist in development & implementation of new service offerings

• Contribute and lead one or more aspects of the practice annual business plan

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration

• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work

• You identify, recommend, and are focused on effective service delivery to your clients

• You share in an inclusive and engaging work environment that develops, retains and attracts talent

• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

• You grow your expertise through learning and professional development

Your experience and education

• Minimum 5+ years of Dynamics 365 F&O consulting experience, with strong expertise in one or more functional area (e.g. Finance, Supply Chain, Manufacturing, Retail, HR etc.)

• Experience managing a Dynamics 365 F&O and/or experience leading multiple functional consultants on D365 F&O implementation projects

• Dynamics 365 F&O/AX certifications in the relevant business disciplines will be considered in our selection process

• Self-motivated, articulate, and able to inspire audiences

• Process analysis, redesign, and documentation experience

• Experience in working on functional design, configuration, and process alignment with a detailed understanding of Financial System concepts and general module functionality.

• Experience working and supporting with ISV’s; Dynaway, SKG