Intermediate Implementation Specialist

3 days ago Be among the first 25 applicants

Who we are

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company—a place for big ideas, new challenges, groundbreaking innovation, and genuine impact. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. We recruit from different backgrounds and foster a work environment that encourages collaboration and learning, completely free of barriers.

Your role

As an Implementation Specialist joining our growing team, you bring a hybrid skill‑set : technical savvy and strong communication (written and verbal), underpinned with solid business and commercial acumen. You’ll work on SaaS / cloud‑based implementations, juggling multiple customers at one time, leading their technical and / or business stakeholders through the setup and onboarding of Global Relay’s Compliance product suite.

Excelling in this role means delivering a seamless implementation experience, navigating technical issues as they arise, and providing excellent customer service every step of the way. You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally.

Your responsibilities

• Implementing and onboarding global customers onto Global Relay’s product suite, navigating technical challenges and being the ‘face’ of Global Relay
• Maintaining a high standard of communication and customer service throughout the entire onboarding process
• Strong personal organization and management; juggling priorities, meeting deadlines, and setting expectations, both externally and internally
• Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success
• Actively contributing to the Implementation team’s knowledge base and learning
• Working with Sales team as, and when, required to assist with pre‑sales, POCs (Proof Of Concepts) as well as providing any other technical expertise required
• Submitting and maintaining ownership of issues to our internal support, DevOps, and Product teams to resolve technical issues encountered during Implementation that require further investigation / analysis

About you

Compensation : Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. The range reflects the expected annual base salary, which is one element of our comprehensive total rewards package. For Vancouver‑based employees we provide a subsidized meal program.

British Columbia - Base salary range : $60,000 CAD – $70,000 CAD

What you can expect

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive mentoring, coaching, and support to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work, and you’ll work alongside smart, talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. For more information on our business, culture, and community involvement, visit www.globalrelay.com .

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