Bilingual travel and customer service agent - Remote

We’re looking for a Bilingual Customer Support Associate – Travel to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey — with professionalism, care, and confidence.

What We Offer

Salary : $22 / hour + access to a recognition and rewards program (monetary & non-monetary)

Schedule : 40 hours / week, rotating monthly shifts

Monday–Friday : 9 AM – 7 PM EST

Saturday : 9 AM – 5 PM EST

Location : 100% remote (anywhere in Canada)

Employment Type : Full-time contract, with the possibility of permanency after probation

Advantages

Remote Flexibility – Work from the comfort of your home, no commute needed

Travel-Centric Focus – Help clients plan flights, getaways, excursions, and more

Performance Culture – Be recognized and rewarded for the quality of your work

Supportive Team – Work alongside experienced professionals who have your back

Continuous Learning – Stay sharp with evolving destination and product knowledge

Purposeful Work – Join a team that values collaboration, creativity, and integrity

Responsibilities

Handle client travel requests via phone, email, and chat

Provide expert advice on travel plans, documents, and safety requirements

Book and modify travel : flights, accommodations, car rentals, insurance, excursions

Troubleshoot issues and ensure clients feel supported from start to finish

Apply loyalty programs (cash and points)

Protect sensitive information and uphold privacy policies

Meet key performance metrics (quality, adherence, attendance)

Engage in ongoing training and team collaboration

Qualifications

3+ years’ experience in the travel industry (retail or leisure focus)

1+ year of customer service in a high-touch environment

Proficiency in Amadeus (GDS) is required

Certifications : TICO (mandatory) & OPC ( if based in Quebec)

Bilingual : Fluent in English and French, both written and spoken

Strong communication and multitasking skills

Ability to work independently and manage priorities

Technical Requirements : A stable wired internet connection (WiFi not recommended)

Summary

This role is more than support — it’s about creating experiences. If you’re travel-savvy, bilingual, and genuinely enjoy helping others, this is your chance to do meaningful work in a remote-first team that values quality, heart, and teamwork.

Apply online at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.