Customer Service / Tech Support Representative (afternoon shift) - Work from home (must work in the office two days a month)

Job Details

Our client, located in downtown Toronto, is currently looking for a Customer Service / Tech Support Representative (afternoon shift) to add to their growing team. What's in it for you : Work from home (must work in the office two days a month)Excellent compensation package with benefits Professional working environment TTC accessible Opportunity for growth Working hours : Tuesday-Saturday 3 : 30pm-12 : 30am In this role you will be responsible for : Answering clients inquiries by phone and email Providing prompt problem resolution to any issues that may arise Following up with clients to ensure complete satisfaction Providing technical support to customers when needed Any other duties as required The ideal candidate will possess : Excellent communication skills A minimum of 2 years of call centre experience Some technical support experience is required Superior analytical and problem-solving skills Excellent knowledge of MS Office A friendly attitude, a team player and a quick learner is essential