Amazon Connect AdminTundra Talent Community • Toronto, ON, Canada (Hybrid)

Amazon Connect Admin

Tundra Talent Community • Toronto, ON, Canada (Hybrid)

30+ days ago

Job type

Full-time

Job description

Responsibilities : As an Entry-Level Amazon Connect Administrator, you will be responsible for configuring and administering Amazon Connect Contact Centre solutions. You will work closely with the team to understand business requirements and design solutions that meet customer needs. Design and configure Amazon Connect solutions to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc.

Contact Centre Configuration in Amazon Dynamo DB

Monitor and troubleshoot the solution using tools such as AWS Cloudwatch

Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda

Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.

Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.

Provide technical support and guidance to contact centre operations teams and end users.

Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit

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Amazon Connect • Toronto, ON, Canada (Hybrid)

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