Ux designer Jobs in Dryden, ON

Assignment : RQ00257 - UX Designer - Senior

Requisition : RQ00257

Job Title : UX Designer - Senior

Client : Supply Ontario

Start Date : 2025-03-17

End Date : 2025-08-29

Department : Operations

Office Location : 200 Front St, 8th Floor, Toronto

Business Days : 120.00

Note : Hybrid 3 days a week onsite

Public Sector Experience : Preferred

Must Haves :

• 3-5 years' experience with UX Design : Deep skills in interaction design, user interface design, information design, and graphic design
• 3-5 years' experience in service design activities and deliverables, including workshops, research sessions, analysis and synthesis of insights, and experience design direction

Description

Responsibilities :

Design :

Development and review of experience design projects end-to-end, including user research, UX design, and service design initiatives.

Develop innovative approaches and alternative solutions to deliver high-quality, efficient services and products that meet end user and business expectations.

User Research and Analysis :

Lead the scoping, planning, and execution of primary and secondary user research, encompassing generative and evaluative research.

Develop a deep understanding and documentation of customer journeys, personas, and segmentation.

Collect and analyze user behaviors and needs through qualitative and quantitative research methods.

Service Design :

Develop and communicate design ideas through prototypes, wireframes, user flows, and other design deliverables.

Ensure that proposed service or UX designs leverage common and reusable patterns and components, meet digital service standards, and have proper approvals.

Stakeholder Engagement and Communication :

Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals.

Provide authoritative advice to executives, senior management, and individual contributors on developing and managing service and UX design.

Lead consultations with vendors, consultants, and other stakeholders to ensure full understanding of design complexity.

Performance Measurement and Continuous Improvement :

Lead the adoption and implementation of performance measures and metrics, using current industry standard heuristics and protocols.

Manage processes for gathering user and stakeholder feedback on existing UX and design ideas to iterate on design.

Standards and Best Practices :

Oversee the adoption and application of experience design tools and methodologies, research and design techniques, and heuristic and design standards.

Contribute to and promote adoption of design patterns, standards, and systems.

General Skills :

Technical Understanding : Knowledge of how design deliverables integrate with technology solutions, including multi-platform environments.

Analytical Skills : Ability to analyze and evaluate key design impacts of proposed projects on Supply Ontario and industry.

Strategic Thinking : Capacity to assess short- and long-term implications of design recommendations and evaluate alternatives.

Industry Knowledge : Understanding of current and emerging digital design and service delivery models, including research techniques and protocols.

Methodological Proficiency : Knowledge of current methodologies pertaining to systems analysis, agile design, development, and implementation methods.

Communication Skills : Excellent oral, visual, and written communication abilities to articulate complex concepts to various stakeholders.

Leadership and Collaboration : Ability to work on multidisciplinary teams, provide motivation, and foster teamwork.

Stakeholder Management : Strong skills in negotiating and influencing internal and external stakeholders.

Tool Proficiency : Expertise in UX design tools (e.g., Figma, Adobe XD, InVision).

Desirable Skills :

Agile Methodology : Strong understanding of agile development methodologies and how UX fits into agile workflows.

Accessibility Expertise : In-depth knowledge of accessibility standards and best practices in digital design.

Data Analysis : Proficiency in analyzing and interpreting user data to inform design decisions.

Emerging Technologies : Familiarity with emerging technologies and their potential impact on UX design (e.g., AI, VR / AR).

Project Management : Experience in managing complex UX projects from conception to completion.

Industry-Specific Knowledge : Understanding of public sector procurement processes and challenges.

Design Systems : Experience in creating and maintaining design systems for large-scale applications.

Cross-Platform Design : Expertise in designing for multiple platforms (web, mobile, desktop) while maintaining consistency.

User Psychology : Knowledge of cognitive psychology principles as they apply to UX design.

Localization : Experience in designing for multilingual and multicultural user bases.

Deliverables

User Research Reports

Comprehensive research findings from user interviews, surveys, and usability tests

User behavior analysis reports with key insights and recommendations

Competitive analysis documents highlighting industry best practices

User personas and journey maps documenting different user segments and their interactions

Stakeholder Research

Stakeholder interview summaries

Business requirements documentation

Current state assessment reports

Gap analysis documents

Design Planning and Strategy :

UX Strategy Documents

User experience vision and roadmap

Design principles and guidelines

Accessibility compliance strategy

Mobile-first design strategy

Project Planning

UX project timelines and milestones

Resource allocation plans

Design sprint planning documents

Risk assessment and mitigation strategies

Design Deliverables :

a. Information Architecture

Site maps and navigation structures

Content hierarchies

User flows and task flows

System maps and architecture diagrams

b. Interface Design

Low-fidelity wireframes

High-fidelity mockups

Interactive prototypes

Design specifications and pattern libraries

Responsive design layouts

c. Design Systems

Component libraries

Style guides

Design tokens

Documentation for development team

Testing and Validation :

a. Usability Testing

Test plans and scripts

Testing session recordings and notes

Usability testing reports

Heuristic evaluation documents

b. Performance Metrics

User satisfaction surveys

Analytics reports and insights

A / B testing results

Key performance indicator (KPI) tracking reports

Implementation Support :

a. Development Handoff

Detailed design specifications

Asset libraries

Implementation guidelines

Technical requirements documentation

b. Quality Assurance

Design QA checklists

Bug reports and tracking

Design implementation review reports

Documentation and Knowledge Transfer :

a. Process Documentation

UX methodologies and best practices

Design decision documentation

Project retrospectives

Lessons learned reports

b. Training Materials

Design system usage guidelines

User guides and tutorials

Training presentations and workshops

Knowledge transfer documentation

Stakeholder Communication :

a. Presentation Materials

Design presentations for various stakeholder groups

Progress reports and status updates

Executive summaries

ROI analysis and impact reports

b. Collaboration Documents

Meeting notes and action items

Design review feedback

Stakeholder sign-off documents

Change request documentation

Additional Terms

Performance Expectations

Quarterly performance reviews against agreed-upon objectives and deliverables

Minimum 80% achievement of approved quarterly objectives

Development and maintenance of detailed project documentation

Regular status reporting as per project management framework

Adherence to all Supply Ontario policies, procedures, and professional standards

Work Arrangements

Hybrid work arrangement with minimum 2-3 days per week on-site at Supply Ontario offices

Flexibility to adjust schedule based on project needs and stakeholder availability

Availability for occasional evening / weekend work during critical project phases

Intellectual Property and Confidentiality

All work products, documentation, and intellectual property created during the engagement remain the property of Supply Ontario

Strict adherence to confidentiality agreements and data protection protocols

Non-disclosure agreement required as condition of engagement

Return of all Supply Ontario property and materials upon contract completion

Probationary Period

Initial 90-day probationary period to assess fit and capabilities

Clear performance objectives to be established within first 30 days

Bi-weekly check-ins during probationary period

Option to terminate with 5 business days' notice during probationary period

Early Termination Provisions

Supply Ontario may terminate the contract with 10 business days' written notice without cause

Immediate termination for :

Breach of confidentiality or security protocols

Failure to meet minimum performance standards after documented warning

Violation of Supply Ontario policies or professional conduct standards

Misrepresentation of qualifications or experience

Extended unavailability without approved leave

Extension and Renewal Provisions

Contract extension is at the sole discretion of Supply Ontario

Extension decisions will align with Supply Ontario's internal procurement policies and procedures

Factors considered for extension include but are not limited to :

Achievement of defined deliverables and performance metrics

Ongoing organizational need for services

Budget availability and value for money

Contractor's demonstrated reliability and cultural fit

Project continuity requirements

Extension terms :

Maximum extension periods as per Supply Ontario procurement policy

Rate adjustments, if any, must align with approved rate cards

Additional or modified terms may be introduced during extension

Extension process :

Review initiated minimum 30 days before contract end date

Appropriate management approvals as per delegation of authority

Written notice of extension decision provided minimum 30 days before contract end

No guarantee or implicit right to extension regardless of performance

Supply Ontario reserves the right to :

Modify role requirements during extension period

Adjust work arrangements and conditions

Implement new policies or procedures

Require additional qualifications or certifications

Contractor acknowledgment :

No expectation of automatic renewal

Extension discussions do not constitute commitment