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Bilingual Client Services Specialist (French / English)

Alberta, Canada

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• Winnipeg, MB, Canada Req #1059 Monday, August 19, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

NOC 64400

What’s in it for you as an employee of QFG?

We’re looking for our next Bilingual Client Services Specialist (French / English). Could It Be You?

The purpose of the Client Services Specialist is to develop a positive client experience by understanding and responding to clients’ enquiries quickly, professionally and accurately.

As the primary point of contact for our clients, the Client Services Specialist must provide exemplary customer service and recognize opportunities to proactively position other Questrade products and services to better meet the client’s needs.

What’s it like working as a Bilingual Client Services Specialist (French / English) at Questrade?

The Bilingual Client Services Specialist responds to incoming inquiries from clients by phone, email and instant messaging.

They respond to a variety of client issues including : account inquiries, transaction inquiries, product inquiries and technological assistance.

In addition, the Client Services Specialist may contact clients directly to advise of issues in their accounts or to follow up on other concerns.

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In this role, responsibilities include but are not limited to :

So are YOU our next Bilingual Client Services Specialist (French / English)? You are if you…

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment / selection process, please let us know and we will work with you to meet your needs.

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