Senior Jobs in Hanover, ON

Summary :

This role [ Business Analyst ] works closely with the customer / business stakeholders and technical team. This role must have knowledge and / or relevant experience in the contact Center domain. This role is a major contributor to the requirements specification deliverables, therefore the Business Analyst should able to elicit requirements and write business / functional documents.

Business Analyst must understand the software development process and should have critical thinking ability with strong problem-solving skill. To be successful in this role, the candidate must be detailed-oriented, self-starter with excellent communication skills, working independently and thrives working under deadlines.

Key duties and responsibilities

• Work with project managers, architects, and vendors to understand high-level design, cross-interface impact, architectural / non-functional features, and detail the requirements.
• Defining detailed functional requirements (business logic, integration requirements, source to target mapping) in alignment with business needs.
• Experience in preparing requirement documents, user stories, call flow, data flow, process flow charts and wireframes.
• Follow and contribute to BA best practices, processes, techniques, tools and make sure to deliver a consistent quality artifact to customers.
• Should independently facilitate and lead the requirement-gathering workshops.
• Should lead cross-functional elicitation requirement sessions with SMEs to determine potential conflicts or other requirements that may exist in other areas.
• Ability to work independently and handle multiple projects.
• Ability to bring knowledge and understand trends, best practices and provide recommendations in functional scope.
• Work closely with the testing team ensuring proper hand shake in understanding the requirements and make sure proper coverage of the functionality during the test phases.
• Monitor and control scope creep and manage change requests.
• Excellent communication and presentation (both oral and written) skills
• Prior experience and understanding of Agile Methodology is a plus.

Education Qualifications and Experience Required :