Production team leader Jobs in Markham, ON

Service Team Leader

Markham, ON, Canada Req #10592 Tuesday, January 14, 2025 Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

Duties and Responsibilities

Under the supervision of the Service Manager, the duties and responsibilities of the Service Team Leader include, but are not limited to, the following :

• Assist in training, coaching and development of 10+ Hygiene Technicians
• Provides formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent;
• Provides support to Service Managers through inspections and audits of completed service sites
• Provides in-field and office support to Service Managers for service call emergencies and missed service appointments
• Conduct regular performance appraisals for respective Service department staff.
• Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company;
• Provides leadership, support and guidance for the Service Managers;
• Attend additional training to acquire more knowledge of procedures and applications, and other job demands;
• Responsible for recruitment, hiring, terminations and performance management.
• Responsible for timesheets and payroll of respective team
• Being transparent with the team about challenges, failures, and successes;
• Work independently and also assist other technicians while in the field;
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints;
• Observe and follow all company Health and Safety rules and policies;
• Administrative duties as assigned;
• Learn and understand new products and services;
• Assisting in recovery efforts (A / R collection);
• Follow company guidelines and ensure effective use of Salesforce on mobile devices;

Other

Requirements

Working Conditions