It Jobs in Brockville, ON

Req ID : 26332

Vacancy Type : Permanent - Hybrid

Number of Positions : 2

Closing Date : 04 / 01 / 2025

Job Summary

The IT Client Portfolio Lead position at the City of Mississauga is a full-time role within the Corporate Services department, specifically in the IT division. The primary purpose of this role is to manage the client relationship and operational support and maintenance of all technology solutions utilized by the business client units within their assigned portfolio. This includes managing various projects and work requests related to system upgrades, enhancements, routine and preventative maintenance, and participating in new solution implementations as part of a cross-functional team.

Duties and Responsibilities

IT Service Delivery and Operational Support

• Managing day-to-day activities and operations to ensure the delivery of the annual work plan, prioritizing work requests, monitoring helpdesk performance, contributing to incident and problem management and ensuring compliance with City policies. This includes providing technical solution support to meet service and operating level agreements for a wide range of technologies, devices, infrastructures, and applications in a dynamic 24 / 7 support environment. Additionally, it requires collaborating with business owners and operational teams to identify, plan, and manage service support needs, solution requirements, and technology dependencies.
• Conducting and supporting technology upgrades, hardware deployments, product roadmap planning, inventory of business applications, maintaining vendor support details, ensuring quality knowledge base articles, and coordinating ongoing technical support staff training.

Business Relationship Management

Resource Management

Project Management

Procurement / Contract / Vendor Management

Financial Management & Planning :

Skills and Qualifications

Hourly Rate / Salary : $ 94,982.00 - $ 126,643.00

Hours of Work : 35

Work Location : Civic Centre

Department / Division / Section : CPS / Corporate Services Dept, CPS / IT Division, IT Business Services

Non-Union / Union : Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and / or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and / or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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