Douane Jobs in Trail, BC
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Douane • trail bc
- Promoted
Customer Service Representative
Regina Creation SolutionBritish Columbia, BC, Canada- Promoted
Wi-Fi Consultant (Contract)
ElastifyGreater Vancouver Metropolitan Area, Canada- Promoted
Field Service Technician
Bloom Recruitment IncGreater Vancouver, BC, Canada- Promoted
Trade Supervisor Bridge Worker
Lakes District Maintenance Inc.British Columbia, Canada- Promoted
Labour Relations Officer
BC Nurses' UnionBritish Columbia, BC, Canada- Promoted
Heavy Duty Equipment Technician
Vancouver Airport AuthorityGreater Vancouver Regional District, BC, BC, Canada- Promoted
Proposal Coordinator
SiteTalentGreater Vancouver, BC, Canada
Plumber (Dayshift, Permanent, Full-Time - St. Paul's Hospital)
Providence Health Caresph fmoVancouver, British Columbia, CA- Promoted
Work From Home Appointment Setter
Spade RecruitingRossland, British Columbia- Promoted
Citywide-Staffing-Agency
Self-employedBritish Columbia, Canada, CanadaCustomer Service Representative
Regina Creation SolutionBritish Columbia, BC, Canada- Full-time
- Part-time
Full job description
As a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities :
Customer Interaction : Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
Issue Resolution : Diagnose and resolve customer issues effectively, ensuring timely follow-up and resolution.
Product Knowledge : Maintain an in-depth understanding of our products and services to provide accurate information and support.
Documentation : Record customer interactions and feedback in the customer relationship management (CRM) system.
Collaboration : Work closely with other departments (e.g., sales, technical support) to resolve complex issues and improve processes.
Feedback : Collect and report customer feedback to help improve products and services.
Training : Participate in training programs to enhance product knowledge and customer service skills.
Qualifications :
Experience : Previous experience in customer service or support is a plus.
Skills :
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other relevant tools.
Ability to work independently and as part of a team.
Attributes : Empathetic, patient, and able to manage stressful situations calmly.
Work Environment :
May work in an office setting or remotely, depending on company policies.
Flexible hours may be required to accommodate customer needs.
Job Types : Full-time, part time