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Director of quality • east york on
- Promoted
Director of Global Quality
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Facility AssociationToronto, ON, CanadaDirector of Global Quality
QualitrolToronto, ON, Canada- Full-time
POSITION SUMMARY :
The Director of Global Quality will be responsible for championing the Quality team to improve both internal and external quality, as well as drive the culture of quality and its importance to all teams. This person will drive consistency in our global quality system across Qualitrol. The role will be customer facing and ensure that we meet or exceed our customer expectations. The role will also work closely with other departments, especially the new product development group, to ensure successful product launches. This leader is responsible for the design and achievement of goals with respect to quality of products, services and processes for the whole of Qualitrol.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Define, develop and deploy long term strategies to achieve world class systems and best in Quality products and services for all Qualitrol products globally.
- Develop quality Metrics / Dashboards, champion changes in quality metrics, help introduce future metrics and dashboards, develop operational definitions to make it easy for all Qualitrol sites to report accurate and consistent metrics.
- Drive systemic improvements across Quality KPI’s through standardization, using real-time problem-solving techniques to address internal and external quality issues, utilizing FBS tools for implementing best practices.
- Ensure consistency and world class Quality System across Qualitrol.
- Manage the ISO certification process. Develop, revise and update Quality Policy, Quality Manual, Quality Documentation Structure and Quality Systems to ensure compliance to ISO 9001-2015 requirements and other Quality certificates.
- Collaborate with cross-functional teams across all sites, sales and field service teams globally and utilize data effectively to create and drive action plans for addressing customer issues.
- Lead efforts to improve supplier Quality by collaborating with cross-functional teams including Procurement and R&D / Engineering.
- Collaborate with the new product development team and released product team to ensure proper validation, appropriate testing and successful launch of new and changes to existing product.
Qualifications :
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