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Centre hospitalier • slave lake ab
Customer Service Specialist – Customer Services Contact Centre
Alberta Blue CrossAlberta- Promoted
- New!
Team Lead, Therapeutic Foster Care
Nightwind Treatment CentreT0G 1L1, AB, Canada- Promoted
- New!
Directeur adjoint / Directrice adjointe à la Paie
TOTEM Recruteur de talentalberta, ab, CanadaFinancial Advisor - Member Contact Centre
Servus Credit UnionAB, CATerm Physical Therapist - Education Centre
York Region District School BoardAlberta, Canada- Promoted
Technical Director
Banff Centre for Arts and CreativityAB, CanadaHardware Manager
DMC RecruitmentAlberta, CA- Promoted
Électromécanicien(ne) / Mécanicien(ne) Industriel de soir
Canards du Lac Brome ltéealberta, AB, Canada- Promoted
- New!
Seasonal Garden Centre Manager
Goliath Grower ServicesAB, Canada- Promoted
Chief Accounting Officer
Recruitment PartnersAB, CanadaAutomotive Technician
Federated Co-operatives LimitedBarrhead County No , AB, CA- Promoted
Mécanicien agricole & Opérateur
Ferme Landrynoise inc.alberta, AB, Canada- Promoted
Coordonnateur / Coordonnatrice en santé et sécurité au travail
Groupe Gagné Construction inc.alberta, AB, CanadaDirector Client Care & Programs - Residential Addiction Recovery
Red Deer Dream CentreAlberta, CA- Promoted
Associate Dentist - South Point Dental Centre, Surrey BC
123DentistAB, Canada- Promoted
Enseignantes, enseignants en adaptation scolaire - secteur de la formation professionnelle
Centre de services scolaire des Samaresalberta, AB, Canada- Promoted
Représentant
Van De Water Raymond 1960alberta, ab, Canada- Promoted
- New!
Plombier
Plomberie PHCB inc.alberta, ab, CanadaProgramming Manager ~ Indigenous Youth Treatment Centre
Spirit Employment and Training EdmontonRural Community, AB, CA- Promoted
Mental Health Counsellor ($66,048-$77,532 / yr + Relocation Assistance to Alert Bay Area, BC)
‘Na̱mǥis First NationAB, CanadaCustomer Service Specialist – Customer Services Contact Centre
Alberta Blue CrossAlberta- Full-time
- Remote
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW :
As the Customer Service Specialist, you will be working from home in a call centre environment. A wired network connection is required.
Our virtual training class start date will be January 22, 2024 , for approximately 7 weeks followed by a 2-week mentoring period. Paid training will be facilitated virtually from 9 : 30 am to 6 : 00 pm Monday to Friday. You must be able to work the assigned shift of 9 : 30 am to 6 : 00 pm Monday to Friday.
WHAT YOU WILL DO :
- Responds to telephone inquiries from members with individual and group benefit plans.
- Responds to telephone inquiries regarding general information on government-sponsored health programs.
- Follows up customer requests to ensure complete handling of the caller’s inquiry.
- Makes suggestions for ways of improving workflows and processes.
- Records and forwards customer feedback to the appropriate areas.
- Educates customers on various aspects of Blue Cross plans, programs and claiming procedures.
- Educates customers regarding our online member site and mobile app.
- Logs all calls for statistical purposes.
WHAT YOU WILL HAVE :
This position will remain open until Friday, December 15, 2023 .
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.