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Last updated: 7 hours ago
Temporary Hurricane Contact Center Agent

Temporary Hurricane Contact Center Agent

MCI, LCAB, CA
CA$37,000.00–CA$45,000.00 yearly
Temporary
IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS.MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster rel...Show moreLast updated: 30+ days ago
Territory Salesperson, Production Animal Division

Territory Salesperson, Production Animal Division

Animal Health InternationalAlberta, Canada
Kane Veterinary Supplies is a Canadian wholesale distributor and manufacturer agent, providing excellence in distribution of the highest quality, cutting edge, value-laden products to the pet retai...Show moreLast updated: 30+ days ago
Sales Agent (Work from Home)

Sales Agent (Work from Home)

AO Globe Life - Lauretta BawoStrathcona County, AB, CA
Remote
Quick Apply
Ready to put your sales skills to work from the comfort of your own home?.AO Globe Life is hiring enthusiastic Sales Agents to join our team. If you have a knack for sales and enjoy helping others, ...Show moreLast updated: 16 days ago
Agente de viajes certificado internacional- Travel Agent International Independent

Agente de viajes certificado internacional- Travel Agent International Independent

AcostaTravelCanada, AB, CA
Quick Apply
Oportunidad emocionante para ser Agentes de Viajes!.Somos una agencia de viajes en expansión y estamos buscando agentes apasionados y con experiencia que deseen embarcarse en la emocionante av...Show moreLast updated: 30+ days ago
  • New!
Entry Level Management-WFH

Entry Level Management-WFH

AO Globe LifeStrathcona County, AB, CA
Remote
Full-time
Quick Apply
Elevate Your Career as a Remote Leader!.Are you someone who craves flexibility and growth in your career?.Your next adventure starts here!. We're on the hunt for passionate and dedicated professiona...Show moreLast updated: 7 hours ago
  • Promoted
Personal Lines Sales Executive - High Commission Only

Personal Lines Sales Executive - High Commission Only

Mango InsuranceGreater Edmonton Metropolitan Area, Canada
Full-time
As a Personal Lines Sales Executive, you will help our company succeed and grow by selling all Personal Lines products to Homeowner clients / prospects. You are responsible for ensuring that all of ou...Show moreLast updated: 17 days ago
Work at Home Data Entry Agent - Part Time

Work at Home Data Entry Agent - Part Time

UsaSurveyJobBoardStrathcona County, Alberta, ,
Remote
Earn at Home by Taking Polls - Data Entry Clerk - Customer Service Rep - Work at Home & Part Time.We offer you the opportunity to. At this job, you will be performing various tasks such as data entr...Show moreLast updated: 14 days ago
  • Promoted
Senior Account Manager

Senior Account Manager

CMB Insurance BrokersGreater Edmonton Metropolitan Area, Canada
Full-time
As a Senior Account Manager, working with the Producers and under the direction of the Service Supervisor you will help plan, lead and guide the renewal and servicing of accounts to contribute to t...Show moreLast updated: 17 days ago
Work from Home- Call Center Agent in the Travel Industry

Work from Home- Call Center Agent in the Travel Industry

American Express Global Business TravelCanada, Alberta
CA$15.00 hourly
Remote
Full-time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success a...Show moreLast updated: 30+ days ago
  • Promoted
Part-Time Focus Group Participant - Automobiles

Part-Time Focus Group Participant - Automobiles

ApexFocusGroupWood Buffalo, AB, Canada
CA$850.00 weekly
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Customer Service Representative Agent experience needed....Show moreLast updated: 30+ days ago
Credentialed Seasonal Tax Professional

Credentialed Seasonal Tax Professional

CB CanadaAlberta, Canada
CA$45.00–CA$70.00 hourly
Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper.With products like TurboTax, QuickBooks and Mint, we’re using technology to build soluti...Show moreLast updated: 30+ days ago
Temporary Hurricane Contact Center Agent

Temporary Hurricane Contact Center Agent

MCI, LCAB, CA
30+ days ago
Salary
CA$37,000.00–CA$45,000.00 yearly
Job type
  • Temporary
Job description

POSITION OVERVIEW

IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8 : 00 AM - 8 : 00 PM ET, with shifts from 8 : 00 AM - 2 : 00 PM and 2 : 00 PM - 8 : 00 PM.

POSITION RESPONSIBILITIES

WHAT DOES A HURRICANE RELIEF AGENT DO?

We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Our Hurricane Relief Agents are responsible for the following tasks :

  • Assist customers with service inquiries
  • Learn the common requests and solutions
  • Improve the customer’s experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
  • CONDITIONS OF EMPLOYMENT

  • Must be authorized to work in their country of residence (The United States or Canada)
  • Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results
  • COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience.

    PHYSICAL REQUIREMENTS

    This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

    REASONABLE ACCOMMODATION

    Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,